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Forum Discussion
evil_mike
Mar 01, 2019Apprentice
Armor on Orbi questions (activation issues and another question)
Hey gang,
Just upgraded my Orbi to the latest firmware and, when I try to activate Armor, I keep getting the error message "Device is off-line" (see screenshot). What I've done so far: 1...
faizankhan85
Mar 17, 2019Aspirant
hi thanks
yes its already registered - just checked again with the link you kindly provided.
LadySapphy
Mar 17, 2019Guide
Ok update on this. Such a happy netgear customer (not). So I tried turning off Circle, and turning on Armor, but that did not help. I tried a basic reboot, that did not help. So I turned cicle back on and was back to where I had started. I went and took a shower. By the time I got out of the shower, the family was planning my demise as the network was down. I pick up my phone and our WiFi was gone, replaced with the defult orbi wifi and not handing out IPs. I had to do a factory reset to get ip up and running again. But hey armor turned on after that.
- faizankhan85Mar 17, 2019Aspirant
dear all
i can confirm that i too have done the factory reset, and this seems to now activated the orbi armor setup process.
- evil_mikeMar 17, 2019Apprentice
Yeah, I'm 100% sure that the factory reset is the solution for this issue at this point. Annoying, but at least we have the answer.
- faizankhan85Mar 17, 2019Aspirant
unfortunately i think you are right!