NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Benonline1's avatar
Benonline1
Aspirant
Oct 08, 2021

Re Connect Orbi RBR20 to new internet supplier

Hi, can someone please help me? I changed my internet provider and my orbi RBR20 mesh thingie will not connect to wifi. It's saying everything is detected though... but having trouble connecting. I don't understand tech talk & am hoping there is a very kind person who could break it down to simple easy to understand non techy step by step for me.

My system was working perfectly till I changed the internet company....& unfortunately it says in the terms & conditions that they don't help when not using their modem/router.

I need help with finding details to fill in advanced settings too. I have uploaded some info, but need help knowing where to put into please. 
I am in NZ. My new internet provider is Slingshot. Let me know what if any further info is needed to help me. Thank you 😊 

 

7 Replies

Sort By
  • FURRYe38's avatar
    FURRYe38
    Guru
    Oct 08, 2021

    Netgear has set up a community forum specifically for the Orbi AC products. Most of the people who watch that forum are more likely to have experience with Orbi and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
    https://community.netgear.com/t5/Orbi/bd-p/Orbi

    Thank you.

      • michaelkenward's avatar
        michaelkenward
        Guru
        Oct 09, 2021
        Benonline1 wrote:

        Oh...ok! Thank you for that 🙏😊

        It doesn't really matter where you ask questions basic questions like that. They apply to most routers, Orbi or otherwise, and there may be more traffic here.

         

        You will get the same question, and answers, wherever you ask. So reply to the question from plemans and you might get help. Saves you, and everyone else, time wasted dashing all over the place.

         

        Did you reset your Orbi and set it up from scratch? You need to do that to get it to forget settings left over from your previous ISP.