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Forum Discussion

PaulK617's avatar
PaulK617
Star
Apr 20, 2018

Drop Connection today

I have been trying to access my Nest thermostat remotely but it was offline. Got home and noticed all my devices was offline. Did a speed test and it seem ok, but my devices was still off line. Reboot...
ROUTER CONNECTION
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 21, 2018

I understand the frustration and not willing to factory reset. However doing a factory reset and set up from scratch has proven with others and my self that it's needed on v2.1.3.x.

https://community.netgear.com/t5/Orbi/Orbi-MR-2-1-Update-3-23-18/m-p/1548414/highlight/true#M27868
https://community.netgear.com/t5/Orbi/speed-slows-down-Orbi/m-p/1551822/highlight/true#M28289

 

There are some major changes in the FW that need a clean slate to begin with.

 

Please try the factor reset and set up from scratch. I have not had any NEST issues since.

 

PaulK617's avatar
PaulK617
Star
Apr 22, 2018
Thanks again Furry. Will do as a last resort. I just change my channel from auto to 1 on the 2.4Ghz bandwidth. I noticed it always drop connection by 8am so I’m anticipating right now. Hope that solves it.