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Forum Discussion
Orbi and Ring products issues
I recently switched from one router + repeater to the Orbi system. No installation problem. When I first connected my Ring Doorbell and 2 Ring Spotlight cameras, no connection issues. One camera ...
I totally agree; it was the purpose of my post to show they do not have a consistent message.
Level 1 is hit and miss. I had great ones and fairly bad ones just going by the book and not listening or trying to understand.
I usually explain that im an engineer and i request level 2 support. You can skip level 1 if you know what you are doing and just explain that you’ve gone through basic steps already.
I am not saying that this will help everyone, but just my own experiences that might help someone.
For about a year I have used a Ring Video Doorbell (battery) connected via my Orbi with no issues at all. It is connected to the Orbi satellite. I have implicit beamforming turned on but other advanced options off.
A couple of days ago I bought a Spotlight CAM battery. It installed perfectly, connected perfectly and detected motion perfectly. Video of the motion alerts was also perfect. However it would only display Live View video very occasionally and only within a reasonable time-frame of a motion alert. This was the same on both my iPhone and my wife's, models iPhoneX and 7 respectively (so not an iPhone model issue).
Over the weekend I tried setting up a guest network on Orbi, messing with channels, turning implicit beamforming on and off. Nothing made a difference.
After reading most of this thread I remembered that I had an old wi-fi router in a cupboard (an Apple Airport Express, but I suspect that is neither here nor there). I hard-wired this via Ethernet to the Orbi, set it up in 'bridged mode' with its own SSID and positioned it reasonably close on the inside wall of the building to where the CAM is outside. I then changed the CAM to pick up this SSID instead of the Orbi's.
It's been perfect since. In the Orbi 'attached devices' page it's showing both the Airport Express and the CAM as 'wired' (although technically the CAM is wi-fi via the Express).
Not sure what this tells us other than the fact that my CAM didn't play nicely via Orbi's wi-fi. So if you happen to have an old wi-fi router around and the logistics of your property allow you to follow my example (i.e. ethernet cable to the router to create a seperate wi-fi stream) this may well be worth trying.
David
torchy You created a separate AP off the Orbi. That should work too. I had similar problems as you, with the Spotlight Cam battery and it seems to only be that model because my 5 other Ring devices work perfectly fine with Live View.
One time I even had a duplicate IP address in my Orbi system because the Spotlight cam was attached to the base router and another ring cam was attached to a satellite and both had the same IP address. That would cause Live View issues as well. Now, I just reserve all IP addresses of my Ring cameras in the Orbi router so that never happens again and haven't had a problem since. At the same time, I got a warranty exchange because Ring claimed there was an issue with my spotlight cam, although I doubt it. We'll see.
If you ever see the Live view go black, try to ping that camer's IP address. It's usually not pingable but the device health will show it's perfectly fine.