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Forum Discussion
Orbi RBR50 Dropping Internet Connection Regularly
I have an Orbi RBR50 and RBS50 connected via wireless backhaul. They have been working perfectly for a year. For the past two weeks, the router has been dropping the Internet connection regularly, ...
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-and-connection-problems-Skybell/m-p/1649275/highlight/true#M43001
Might try a manual FW load:
https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-released-as-of-10-3-18/m-p/1647303/highlight/true#M42416
Jives wrote:
I'm having the same issue - losing internet connection regularly, every 1-2 hours. Strong wifi signal throughout. Orbi worked great up until a week ago (don't know if that coincided with firmware update or not).
ISP came out yesterday to check it out and claims that everything on their end works fine. Cable coming into the house works, but connection is lost when it gets to router.
No modem
Firmware: 2.2.1.210
Satellite is about 35ft from router
House is 4600 sq ft
Have rebooted countless times, done hard resets, etc.
Having seen this post/reply countless times now, yes, I have done all those things to no avail. Seems like a long recurring issue, even with the new firmware. It's too bad, the Orbi worked great for me for a while, but the frequent disconnects all of a sudden make it unuseable for me. I will be forced to find a replacement if this doesn't get resolved.
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Have you tried this?
Jives wrote:
Having seen this post/reply countless times now, yes, I have done all those things to no avail. Seems like a long recurring issue, even with the new firmware. It's too bad, the Orbi worked great for me for a while, but the frequent disconnects all of a sudden make it unuseable for me. I will be forced to find a replacement if this doesn't get resolved.
- I solved this issue by returning it and returning to my AMPLIFI HD. Zero problems. No headaches. No disconnects.
- after a week on the latest firmware, my system started acting up, again... so I went back to 2.1.4.10, and all of my problems have gone! once again. So I guess I'm sticking with it for the time being.
Ok, thanks for letting us know.
Tatooo wrote:
after a week on the latest firmware, my system started acting up, again... so I went back to 2.1.4.10, and all of my problems have gone! once again. So I guess I'm sticking with it for the time being.