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Forum Discussion
PhysicalEd
Jul 12, 2017Star
Updated to V1.12.0.18, now Satellite will not sync, "Wireless AP: Off"
I just updated to V1.12.0.18, and now my Satellite will not sync. Everything was working fine on the previous version. I have power cycled both the router and satellite. Following this sugges...
DarrenM
Jul 17, 2017Sr. NETGEAR Moderator
So after updating to the latest firmware the satellites will not connect back to the router at all or is it just not showing up in the attached devices?
DarrenM
PhysicalEd
Jul 17, 2017Star
In my case the satellite connected to the router (and the satellite showed a blue ring), but it shows up in the routers list of attached devices, not satellites.
Logging into the satellite the status showed the radios were off - but I was able to log in. It was assigned an IP address.
No combination of re-syncing or power sycling or reloading the same version of firmware (both satellite and router) would cause the satellite to start working as a satellite. In my case the router would stop trying (or report error), but the satellite would keep blinking white forever.
Only factory reset of both router and satellite, and going through first time setup wizard resolved the problem for me.
- MacrossMikeJul 17, 2017Apprentice
Hi PhysicalEd,
Does it still work properly after you reboot your Orbi router and satellites? The problem a lot of people are having (myself included) is that the factory reset only fixes the satellite wireless access point problem until the router is rebooted. So if you change settings that aren't in the first time setup wizard, you almost immediately lose access to your satellites when the system power cycles to implement certain changes.
- PhysicalEdJul 17, 2017Star
I believe you, and haven't dared reboot either one. I'm just hoping I don't get a little power glitch. The whole first-time setup thing was very nice - the first time. I don't want to have to go through that over and over. And my wife would be pissed if the satellite goes down while I'm at work - we use the ethernet connection to her computer so the wifi on the router won't do her any good until I get home and set everything up again.
I can't believe Netgear put out firmware with a bug like this in it. Very disappointed in them.