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Forum Discussion
Updated to V1.12.0.18, now Satellite will not sync, "Wireless AP: Off"
I just updated to V1.12.0.18, and now my Satellite will not sync. Everything was working fine on the previous version. I have power cycled both the router and satellite. Following this sugges...
I was able to raise an email ticket with Netgear support. I recently purchased a Satellite, they give you basic techincal support for 90 days from the date you purchase their product.
Here is what their support had to say about this bug:
Going back to the reason of your contact, as I understand, you want to report a bug for the firmware version V1.12.0.18. With that being said, yes, it is already reported and our engineering team is currently working on a fix for this. We are expecting a new firmware however we do not have the ETA yet as to when will it be released to resolve the said issue.
And after successfully getting it working a while back by reverting everything to factory settings, this morning my wife told me she was having problems getting on the internet with her laptop.
It turns out that the satellite has once again decided it is not a satellite and turned off its wifi radios (other than the backhaul). It isn't flashing white lights, but it is just showing up as a device in the router, not a satellite. I don't even know why this might have happened, because we have not had any power failures, nor is there newer firmware to update to since I didn't roll it back.
Rather than spending more time tonight resetting everything to try to get it to work for a while, I think I will go on as many review sites as I can and warn people to stay away from this overpriced router. Since it is just a router without working satellites. If I could return it I would, but I'm past my 30 days. Maybe I can save someone else from making the same mistake.
I bought Netgear because I thought they were a quality company, but the fact that they let this firmware go out with this problem, and haven't pulled it or fixed it makes me realize otherwise.
It's been 3 weeks since I raised my case with Netgear for this issue. I have the same dilemma, my two Satellites have been pretty much useless all this time. And I don't see the point of wasting my time doing the factory reset and firm downgrade just to have the auto firmware kick in and trigger this bug.
Just to update, Netgear support is not able to replicate the issue that we are running into. In their internal testing the Satellites briefly show up as attached devices and then they revert back to Satellites. I provided them all necessary debugging logs and screen shots as requested by their engineers. I have not heard back from their engineers for a while now. Just today, I told their support to escalate this case. I would advise people against buying Orbi as you will just be wasting your money. I was considering Google Wi-Fi before selecting Orbi. Now, I seriously regret my decision.
Thanks for that update. If they really cannot reproduce the problem, why don't they just ask one of us to RMA our units so they can diagnose the problem on units that fail? I don't buy their explanation. The fact they claim they can't reproduce it gives me no faith that they will fix it. Hmm, maybe I should just put it in for a warranty repair. How do I know why the Satellite doesn't work? Trouble is, they probably won't pass them on to the engineers to diagnose, they'll just toss them.
If they would just pull the bad firmware, or let us roll back and disable auto update I could accept this while they figure it out. Going through the work of resetting everything to just have it revert is incredibly frustrating.
Anyway, I warned off people on sites that I looked at for reviews before I bought this. Maybe I can save someone from the same mistake.