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Forum Discussion
Updated to V1.12.0.18, now Satellite will not sync, "Wireless AP: Off"
I just updated to V1.12.0.18, and now my Satellite will not sync. Everything was working fine on the previous version. I have power cycled both the router and satellite. Following this sugges...
It's been 3 weeks since I raised my case with Netgear for this issue. I have the same dilemma, my two Satellites have been pretty much useless all this time. And I don't see the point of wasting my time doing the factory reset and firm downgrade just to have the auto firmware kick in and trigger this bug.
Just to update, Netgear support is not able to replicate the issue that we are running into. In their internal testing the Satellites briefly show up as attached devices and then they revert back to Satellites. I provided them all necessary debugging logs and screen shots as requested by their engineers. I have not heard back from their engineers for a while now. Just today, I told their support to escalate this case. I would advise people against buying Orbi as you will just be wasting your money. I was considering Google Wi-Fi before selecting Orbi. Now, I seriously regret my decision.
Thanks for that update. If they really cannot reproduce the problem, why don't they just ask one of us to RMA our units so they can diagnose the problem on units that fail? I don't buy their explanation. The fact they claim they can't reproduce it gives me no faith that they will fix it. Hmm, maybe I should just put it in for a warranty repair. How do I know why the Satellite doesn't work? Trouble is, they probably won't pass them on to the engineers to diagnose, they'll just toss them.
If they would just pull the bad firmware, or let us roll back and disable auto update I could accept this while they figure it out. Going through the work of resetting everything to just have it revert is incredibly frustrating.
Anyway, I warned off people on sites that I looked at for reviews before I bought this. Maybe I can save someone from the same mistake.