Regretting Orbi install - please help RBK50

Hello All,

I had bought an Orbi some time back and finally over the weekend i installed it. The installation process was simple - but now i am really regretting it. I kept the same wifi name and password so that there are no issues with my devices

In terms of positives - my MAC's, iphones, iPad's, printers etc. all connected well with the new credentials. My dell laptop had issues, i had to delete and reintsall it's wireless drivers for it to connect to wifi.

Issues

1. No obvious improvment - i have placed the satellite and during the install it gave the blue light to satisfy signal strength - but my weak wifi spaces like kitchen and garden are still suffering.

2. My chromecast stopped working - i have factory rest and reinstalled it 3 times, no luck

3. My Ring video doorbell and devices are no working - i need to sort it.

4.My VPN has been acting strange

I have been trying to read some solutions on the net, but wasn't sure which ones will work - for e.g. tried to go into advanced settings and deselect daisy chain / 20-40 Mhz switch etc, options - but no luck so far.

Any advice would be gratefully appreciated. If i can't fix these issues, i might have no choice but to go back to using our old router,

Regards

RKS

7 Replies

FURRYe38
Guru
Nov 16, 2020
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
https://kb.netgear.com/19668/Link-Rate-and-Transfer-Speed

Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026

You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849
- rksorbi
  Aspirant
  Nov 19, 2020
  Thank you FURRYe38
  
  What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? - I have got SKY ( UK broadband provider), it's a Sky Q router.
  
  Is the Orbi system operating in Router or AP mode? - I never got an option to choose one, i used the Orbi app on my iphone to install it - i believe it's now the default router. Should that be changed and is it possible to change that please?
  
  What is the size of your home? Sq Ft? 800 sq ft
  
  What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. - This is a good point right now that's more like 15ft, i have kept the satellite around the centre of our home, i can move it to the edge and see if that helps.
  
  Regarding the other suggestions - i actually tried that by logging in to http://orbilogin.com and http://orbilogin.net I was able to log into both sites once make some of these changes and apply and after that it no longer opens. I keep getting that error page saying page is not available - i have tried clearning cookies etc. deleting history and using another browser but no luck - it almost feels like NG doesn't want me to use and make such changes and rely only the Orbi App which has no ability to change any configurations. If there is away to solve this to reach the admin page that would be much appreciated.
  - rksorbi
    Aspirant
    Nov 19, 2020
    Apologies - just to add when i try to connect to https://orbilogin.com this is the error i get ( i am using my mac laptop using wifi via Orbi)
    
    Connect to the Orbi WiFi Network Looks like you’re not connected to your Orbi’s WiFi network. Don’t worry, it happens to the best of us. Try the following steps to get connected:
wz4
Aspirant
Jan 15, 2021
Do you have neighbors nearby? It's possible their wireless network is braodcasting on the same channel as yours and causing interference.
What Internet service do you have? If it's cable, get a modem with 8 upstream channels, such as 24x8 or 32x8. This will help with devices such as Ring cameras that upload video stream.

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Regretting Orbi install - please help RBK50