When using remote management in the orbi app, when I select my router I get a spinning circle with the text “switching products” and it doesn’t advance from there. I have tried uninstalling and reinstalling the app and disabling and reenabling remote management when I am connected in the app when I am on WiFi, but no joy, any ideas? I have a netgear dm200 modem in modem only mode connected to my rbk53 in router mode,Thanks in advance!

stuartjsmith wrote:......... One more thing that might be worth mentioning, I think it stopped working when I changed modem from my isp provided one to a netgear dm200, ...... Then for sure this is the reason. The manual for this modem is here: http://www.downloads.netgear.com/files/GDC/DM200/DM200_UM_EN.pdf Is the Modem set to work as Modem Only? See page 69 in the manual Since you are using Orbi as router, the following features would interfere with the Orbi's routing functionality: - WAN Security settings, page 56 in the manual (You have similar security protection n Orbi) - NAT filtering (page 56) - SIP ALG (Page 57) - Use Router as DHCP Server (Page 59). I think that all these functionalities will be disabled once you set the DM200 to Modem Only as mentioned above.

Do you also have Remote Management enabled in the web GUI? Please see below:

It wasn’t switched on there no, but I have now switched it on and I get the same result. I have uninstalled and reinstalled the app but get the same result. I can access the web ui interface remotely by using the IP address and port, but not in the app :(

stuartjsmith wrote:It wasn’t switched on there no, but I have now switched it on and I get the same result. I have uninstalled and reinstalled the app but get the same result. I can access the web ui interface remotely by using the IP address and port, but not in the app :( Can you please check if you see any of the following events in your logs: [admin login] from source ...... [admin login failure] ....... The Logs you can see them under >> ADVANCED >> Administration >> Logs

No, there doesn’t appear to be a log message of this type when I try to login from the app. I did see one in there but the timing of it did not coincide with trying to use the app

Remote Management “Switching Products”

14 Replies

ekhalil
Master
Jan 22, 2019
Do you also have Remote Management enabled in the web GUI? Please see below:
- stuartjsmith
  Guide
  Jan 23, 2019
  It wasn’t switched on there no, but I have now switched it on and I get the same result. I have uninstalled and reinstalled the app but get the same result. I can access the web ui interface remotely by using the IP address and port, but not in the app :(
  - ekhalil
    Master
    Jan 23, 2019
    stuartjsmith wrote:
    It wasn’t switched on there no, but I have now switched it on and I get the same result. I have uninstalled and reinstalled the app but get the same result. I can access the web ui interface remotely by using the IP address and port, but not in the app :(
    
    Can you please check if you see any of the following events in your logs:
    
    [admin login] from source ......
    [admin login failure] .......
    
    The Logs you can see them under >> ADVANCED >> Administration >> Logs

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Remote Management “Switching Products”