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Forum Discussion
Remote management
When I try to enable remote managment I get the message, "this NETGEAR device is already registered with another account."
To the best of my knowledge I only have one NETGEAR account.
16 Replies
There are two kinds of "Remote Management" on the Orbi:
- The web interface has an option to activate "Remote Management", which opens port 8443 to the Orbi web server.
Anyone can then use a web browser to https://<public IP of Orbi>:8443 and "Voila", the web interface will appear.
Log in using the admin credentials, and it's just like being at home.
Of course, since port 8443 is well-known to hackers, the Orbi is immediately exposed to attempts to log in,
which fail because they do not know the password. My Orbi password is 30 characters long, which means
someone will have to try once a second for many (many) years before getting in.
But, it does fill up the Orbi log with "Invalid Login Attempt". - The Orbi App has a separate Report Management feature, which is based on the Netgear account that the Orbi was registered under. Sometimes people purchase an Orbi that was originally registered by someone else, then returned to the store (such as Costco or Amazon). This is a major annoyance because (a) the new owner is not able to register the product for support, and (b) the Orbi app is not happy.
(Sorry for the long response) My guess is that this Orbi was already registered to someone else. Were you able to register it on the Netgear web site, or when you configured it?
(or, I am "wrong again. dang!")
I did register my router.
I tried all my e-mail addresses; I don't remember which I used. None show the RBK 44.
They show the extra satilite I added.
Not sure of the next step.
THANKS FOR YOUR REPSONSE. IT WAS HELPFUL. THE FOLKS AT NETGEAR SUCCESSFULLY PUT ALL OF MY PRODUCTS UNDER ONE E-MAIL ADDRESS. I AM STILL UNABLE TO ENABLE REMOTE MANAGMENT. I THINK IT'S STILL THE SAME PROBLEM, MY ORBI APP WAS SET UP UNDER A DIFFERENT E-MAIL THAN WHERE MY EQUIPMENT IS REGISTERED. HOW CAN I SET UP THE ORBI APP WITH THE CORRECT E-MAIL ADDRESS? I CAN LOG OUT BUT I CAN'T RESET. DO I START ALL OVER AS IF I'M SETTING UP A NEW ACCOUNT? IS THERE ANOTHER WAY TO CONNECT THE APP TO THE RIGHT EQUIPMENT?
Please use the caps lock and ensure it's not enabled.
Thank you.
Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-appGood Luck.
colehme wrote:THANKS FOR YOUR REPSONSE. IT WAS HELPFUL. THE FOLKS AT NETGEAR SUCCESSFULLY PUT ALL OF MY PRODUCTS UNDER ONE E-MAIL ADDRESS. I AM STILL UNABLE TO ENABLE REMOTE MANAGMENT. I THINK IT'S STILL THE SAME PROBLEM, MY ORBI APP WAS SET UP UNDER A DIFFERENT E-MAIL THAN WHERE MY EQUIPMENT IS REGISTERED. HOW CAN I SET UP THE ORBI APP WITH THE CORRECT E-MAIL ADDRESS? I CAN LOG OUT BUT I CAN'T RESET. DO I START ALL OVER AS IF I'M SETTING UP A NEW ACCOUNT? IS THERE ANOTHER WAY TO CONNECT THE APP TO THE RIGHT EQUIPMENT?
- The web interface has an option to activate "Remote Management", which opens port 8443 to the Orbi web server.
