I know my password and can sucessfully login. However the SET PASSWORD screen does not permit the change When I clink on APPLY nothing happens - no errors messages displayed and must click on cancel to escape. The old passwaod in correct and the doulble entry for the new password matches. Tries numerous times even with a wired connection. Mine is an RBR50 with 2 satillites and the latest firmware. This is frustrating as the password reset should be simple

Thanks for the tip. I have several other browers installed. They are not curative. It seems unlikly it is a browser problem or that a simple password reset is browser dependant. In any case I see no advisories concerning incompatibility by NetGear. It seems to be a software flaw ny NetGear is ignoring. Liklly the cure is a hard rest.

Thank you one all for the thoughtful comments. I will do a factory rest as soon an I am able to retrieve the satellites that are in remote area of my home. While the Orbi mesh system has performed admirably for some four months, I am disappointed in the Net Gear 90 support policy. Effectively it adds up to no support unless one opts in to the service contract which begins to approach the cost of the product in just a few years. I say this because these are consumer products intended for the non-technical consumer. Leaving the end-user to their own devices- having to experiment with an array of Web browsers as some of you have suggested- is hardly a consumer-friendly product. Routine password changes are not only necessary but a vital security feature in the pervasively hostile Web environment. And such routine changes should be achieved by the popular consumer Web browsers in use. The answer is not an expensive Net Gear security product. Knowing what I now know about mesh networks and the Net Gear ORBI, I may have well selected the Deco mesh products. Thank you again. Spending your valuable personal time to respond is much appreciated. I’ll post the results of the hard reset

What Firmware is currently loaded? What browser are you using? Try IE11, FF or Opera?

Firmware V2 31.44 just downloaded earlier in the day. Brower is Chrome

Reset admin password in the SET PASSWORD screen in ADMINISTRATION not working

13 Replies

FURRYe38
Guru
Apr 02, 2019
What Firmware is currently loaded?

What browser are you using? Try IE11, FF or Opera?
- w2usf
  Tutor
  Apr 02, 2019
  Firmware V2 31.44 just downloaded earlier in the day. Brower is Chrome
  - FURRYe38
    Guru
    Apr 02, 2019
    Try IE11, FF or Opera?
FURRYe38
Guru
Apr 03, 2019
Setting a new Admin PW is working for me on the RBR50 with v44 loaded using IE11.
- Chuck_M
  Mentor
  Apr 04, 2019
  Worked fine for me using Chrome and .44
  - w2usf
    Tutor
    Apr 04, 2019
    Thank you one all for the thoughtful comments.
    
    I will do a factory rest as soon an I am able to retrieve the satellites that are in remote area of my home.
    
    While the Orbi mesh system has performed admirably for some four months, I am disappointed in the Net Gear 90 support policy. Effectively it adds up to no support unless one opts in to the service contract which begins to approach the cost of the product in just a few years.
    
    I say this because these are consumer products intended for the non-technical consumer. Leaving the end-user to their own devices- having to experiment with an array of Web browsers as some of you have suggested- is hardly a consumer-friendly product. Routine password changes are not only necessary but a vital security feature in the pervasively hostile Web environment. And such routine changes should be achieved by the popular consumer Web browsers in use. The answer is not an expensive Net Gear security product.
    
    Knowing what I now know about mesh networks and the Net Gear ORBI, I may have well selected the Deco mesh products.
    
    Thank you again. Spending your valuable personal time to respond is much appreciated. I’ll post the results of the hard reset

Forum Discussion

Reset admin password in the SET PASSWORD screen in ADMINISTRATION not working