Hi guys.I am not gifted with a great it brain I was hoping some here can help me with my issue! I have a ring door bell pro along with an Orbi and one satellite. At first the Ring connected fine with the orbi for a few days then it got disconnected. When I try to reconnect it can see the wifi name but its in red? I have a few devices connected with the Orbi and they are all working fine. Any suggestions guys? Any help will be greatly appreciated!

I have the Ring Video Doorbell and had a similar issue. I learned somewhere that Ring doesnt work on 2.4Ghz Ch11, so change that channel from Auto (or if on Ch11) to something lower than 11. Thats what I did and started working again.

No worries. I will give it a go and see how I go. I called uo Ring and they are going to send me a new one. It might just be a faulty doorbell. Thanks for all your help guys keep you posted :)

The Ring Pro is a 5 GHz device, so changing the 2.4 channel won't have any effect. I'm also not sure that the Skybell thread will help as I don't know that it is possible to set a static IP on the Ring when you set it up. That should only be needed if there is some issue with the DHCP server in the Orbi...

What FW is currently loaded?What is the Mfr and model# of the ISP modem the NG router is connected too? Review this as see if this helps any: https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-and-connection-problems-Skybell/m-p/1649457/highlight/true#M43053 What is the size of your home? Sq Ft? What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials. What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Try disabling the following and see:MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually. https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-and-connection-problems-Skybell/m-p/1649275/highlight/true#M43001

Thanks for the reply guys. I set the channel to lower then 11 but still no luck. I searched the forums and came across this. I forgot to add that I have a chime pro and it couldnt find my orbi network. After doing this my chime pro sees the network. When I tried it on my ring doorbell at first it saw it, it was in green but when It couldnt connect. I tried it again but then the network was again shown in red. Driving me crazy!

Ring Doorbell Pro issues with Orbi

19 Replies

FURRYe38
Guru - Experienced User
Nov 01, 2018
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

Review this as see if this helps any:

https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-and-connection-problems-Skybell/m-p/1649457/highlight/true#M43053

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.

Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-and-connection-problems-Skybell/m-p/1649275/highlight/true#M43001
- seanrkelly71
  Star
  Nov 01, 2018
  I have the Ring Video Doorbell and had a similar issue. I learned somewhere that Ring doesnt work on 2.4Ghz Ch11, so change that channel from Auto (or if on Ch11) to something lower than 11. Thats what I did and started working again.
  - Thekop84
    Guide
    Nov 01, 2018
    Thanks for the reply guys. I set the channel to lower then 11 but still no luck. I searched the forums and came across this. I forgot to add that I have a chime pro and it couldnt find my orbi network. After doing this my chime pro sees the network. When I tried it on my ring doorbell at first it saw it, it was in green but when It couldnt connect. I tried it again but then the network was again shown in red. Driving me crazy!
Thekop84
Guide
Mar 27, 2019
Hi guys,

I ended up replacing the Ring Door Bell Pro with a brand new one and touch wood it has been working like a dram now! I have had it set up for over 4 months now without any drop outs. Perhaps it was just a faulty door bell!
- BigDGlad
  Aspirant
  Mar 27, 2019
  I purchased my Orbi yesterday, set it up as normal and then telneted into it and changed the names on both the 2.4GHz & 5GHz to the names I had on my old router. I then reset the password on both to password on old router and bingo all devices set up on each SSID just like on old router. The Ring doorbell pro came online (2.4GHz) just fine and works as usual. All other devices went to 5GHz as before. Life is good and no dead spots. If you need instructions on how to Telnet, go to YouTube and search Telnet Orbi.

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Ring Doorbell Pro issues with Orbi