ROKU connects to WIFI but not internet on RBR50 + RBS40V satellite

Question

RBR50 Firmware&nbsp; V2.7.3.22RBS40V Firmware&nbsp; V2.6.2.4&nbsp;I had a ROKU express which was working fine until a couple of days ago. I noticed my kids watching TV when they were not supposed to and decided to pause internet on the ROKU. When I tried to reconnect, the ROKU was not able to connect to the internet.&nbsp; It did conntect to WIFI to the RBS40V.&nbsp; I have done this in the past and had no issues.&nbsp; All other devices work fine.&nbsp;The ROKU works fine if I connect it through a mobile hotspot using my phone.&nbsp;I have rebooted everithing (Cable Modem, RBR50, RBS40V and the ROKU)I have done a factory reset on the ROKU.Changed the 2.4GHz channel from Auto to 06.&nbsp;Can't get it to work.Any help would be appreciated.Thank you.

FURRYe38 · Answer

IF all other devices work and Roku doesn't, would be something to contact the mfr about for there help and information regarding there product.&nbsp;

hm69 · Answer

The ROKU works when I use a different interenet source (my phone as a hotspot). So I dont beleive the problem is with the ROKU.

hm69 · Answer

Now, I am 100% sure the cause of the problem is the Orbi router / sattelite.

I switched out the Orbi and connectected my old D-Link router I had before the Orbi, and the Roku works.

I suspect the issue is caused by the recenr firmware update on the RBR50 (2.7.3.22). Just dont know what.

Is there no one at Netgear who can assist? I can pay for support (which costs as much as a new router) with no guarantee of a fix...

Any help would be appreciated.

FURRYe38 · Answer

As a quick test, disable WPA security on the RBR. Turn OFF the RBS.&nbsp;
See if the Roku will connect with the open SSID. If so, try setting WPA and TPIK and see.&nbsp;
Then try WPA2 and AES.&nbsp;
&nbsp;
Try factory resetting the Roku.&nbsp;

hm69 · Answer

Thank you&nbsp;FURRYe38 for your suggesstions.FYI, the ROKU connects to the WIFI no problem - It is not able to connect to the internet.&nbsp;In any case, I did try your suggestion, I turned off the RBS, disabled WPA and restarted the ROKU.- connects to the WIFI but still no internet.&nbsp;Maybe this helps:&nbsp; this all started when I paused interenet on the Roku using the Orbi App.&nbsp; The Roku was not able to connect back to the internet when I "un-paused" it.I think the Firmware update did mention something about an update to parental controls. So not sure if that has anything to do with the problem.&nbsp;Thank you again, for your help.

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ROKU connects to WIFI but not internet on RBR50 + RBS40V satellite

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