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Solved
Router admin screen doesn't show same info as Orbi app
When I log into my Orbi router through a website, it says that there are no satellites connected and only 1 connected device, even though we have approximately 30 devices that are connected to the wifi.
When I log into my Orbi app, it shows that 2 satellites are connected and the appropriate amount of connected devices, but they all show up as a printer or as a google home mini.
I unplugged and plugged back in the satellites until they showed a solid blue LED, so I'm assuming they are connected to the router.
Anyone have ideas why this is? Which one should I trust?
It is on the "Top Support Articles" on that page, go to https://kb.netgear.com/000061838/RBR50-RBS50-Firmware-Version-2-5-1-16 to download the zip files. Extract the ZIP files, install the .img file on the satellites first, then on the router.
22 Replies
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhawt browser are you using?
There is newer FW available:
https://kb.netgear.com/000061838/RBR50-RBS50-Firmware-Version-2-5-1-16
Brinch wrote:When I log into my Orbi router through a website, it says that there are no satellites connected and only 1 connected device, even though we have approximately 30 devices that are connected to the wifi.
When I log into my Orbi app, it shows that 2 satellites are connected and the appropriate amount of connected devices, but they all show up as a printer or as a google home mini.
I unplugged and plugged back in the satellites until they showed a solid blue LED, so I'm assuming they are connected to the router.
Anyone have ideas why this is? Which one should I trust?
Size of home is about 2500 sq ft.
One satellite is one floor above router.
One satellite is about 15 yards away.
Using Chrome
What happens if you turn OFF the one RBS thats shows connected, Reboot the RBR and see if the other RBS appears?
Is daisy chain enabled? If it is, disable it and reboot the RBR and turn on the RBS. Don't revet back. It's not a FW issue.
Becareful reverting FW,
Brinch wrote:Size of home is about 2500 sq ft.
One satellite is one floor above router.
One satellite is about 15 yards away.
Using Chrome
