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Forum Discussion
Router Dropping Internet Connection Constantly
It seems I am one of many who has an unstable Orbi.
The GUI internet status changes from good to disconnected.
It happens constantly. I added another RDS50 because I thought it was a distance problem, without resolution.
I also had the cable company replace/upgrade my modem.
I have tried just about every combination of settings and factory reset many times.
This Saturday I spent the better part of 6-hours with Tech support. They walked my through every option imaginable. They finally told me to move the locations of the router and satellites, and get back to them.
I have tried moving thing around without luck. I updated my case and still have not gotten a call back.
My WiFi is rther worthless and I wish I had the cartons to return all of this. I have been a Netgear loyalist for years, but I am about done.
14 Replies
Ok, lets see if we can help you figure this one out. Not everyone is having bad experiences with there systems.
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials. How many satellites are deployed?What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?Try enabling Beamforming and MIMO.
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Disney Circle: https://community.netgear.com/t5/Orbi/WARNING-Firmware-2-2-1-210-is-junk/m-p/1667485/highlight/true#M45926
rchorowitz wrote:
It seems I am one of many who has an unstable Orbi.
The GUI internet status changes from good to disconnected.
It happens constantly. I added another RDS50 because I thought it was a distance problem, without resolution.
I also had the cable company replace/upgrade my modem.
I have tried just about every combination of settings and factory reset many times.
This Saturday I spent the better part of 6-hours with Tech support. They walked my through every option imaginable. They finally told me to move the locations of the router and satellites, and get back to them.
I have tried moving thing around without luck. I updated my case and still have not gotten a call back.
My WiFi is rther worthless and I wish I had the cartons to return all of this. I have been a Netgear loyalist for years, but I am about done.
Unfortunately, many people are having bad experiences with their systems.
Firmware is V2.2.1.210 on both the router and satellites
The ISP modem is Arris TG1672G (w/static IP)
The Router is a NG ProSafe FVS336G
The Orbi is in AP mode (I have tried Router mode as well)
DHCP is being managed by the router and not Orbi.
I have tried reserving an IP for the Orbis
My home is +/- 4,500 Sq,.Ft.
I have the router and a satelllite on the main floor 20 - 30 feet apart (I have moved them all over the place, they are now are at about 20 feet). The second satallite is on the second floor about 10 feet away from the router and one floor above.
I have tried channel 44 & 48 & Auto, 6 & 11.
My nearest neighbor is about 1/2 mile away
I have tried WPA2-PSK [AES], WPA-PSK [TKIP] + WPA2-PSK [AES] and No security
I have tried Beamforming and MIMO.
I have also tried enabling/disabling Daisy Chain, Fast Roaming, and 20/40Mhz Coexistence to 40Mhz only.
I also tried reducing the CTD/RTS threshold (per NG support)
I have also tried lowering the transmit power to 75%
Each time I make a change I have rebooted my router, modem and Orbi. Sometimes it has been stable for several hours after I have reset everything.
I do not have any connectivity issues with the hard wired devices.
It also seems that the desktop computer plugged into the Orbi does not lose it's connection to the internet, even when the GUI shows disconnected.
"I have the router and a satelllite on the main floor 20 - 30 feet apart (I have moved them all over the place, they are now are at about 20 feet). The second satallite is on the second floor about 10 feet away from the router and one floor above." This is probably too close. 30 feet or more is recommended distance between the base and satellite(s). I have mine out at 40 feet. If you dont' have any problems with wired, then this is just a wireless issue.
Has the Orbi system been factory reset and setup from scratch since last FW update?
The wifi on the ISP modem IS disabled fully?Modem bridge or router mode? Should be bridge for your NG Prosafe.
rchorowitz wrote:
It seems I am one of many who has an unstable Orbi.
The GUI internet status changes from good to disconnected.
It happens constantly. I added another RDS50 because I thought it was a distance problem, without resolution.
Can you please describe more about "constantly"? i.e. Is it every 10 minutes? every hour? once a day? Do you see anything in the Orbi log file that corresponds to the times when it disconnects?
There is nothing in the Orbi log....
On the mobile phones iPhone X/7SE/Galaxy browsing is almost impossible. Pages almost never completely load.
On the Fire TV, it is several times withing a 30 minute period.
What about the FVS336Gv3 logs? Are they enable?
