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Forum Discussion
Samsung Galaxy S8 not working on Orbi RBR40
Galaxy S8 keeps connecting Orbi wifi with message "internet may not be available" then logging off again but all other devices including iOs, TV and laptop can connect quite well. I'm using 1000M int...
I am Having the same issue. I have upgraded the firmware on the orbi. I have repeated my Samsung Galaxy S8. I have forgotten and re added the wireless network. But I keep getting the internet may not be available message.
Our support team would like to work with you on these issues with the S8 if you would like to work with them send me a PM with your name, email, and phone number.
DarrenM
- Same exact issues. Galaxy S8.... Wi-Fi keeps disconnecting every other device great... updates galore
Hello,
I recently acquired Samsung Galaxy S8 and also have the same issue. No other devices are having this issue - my previous device was S7
I have router and 2 satellites all on V1.12.0.18
Thank you,
Mike
I have opened a support case with Netgear on this issue. The first tier was not able to resolve anything, nor were the techs I corresponded with aware of this particular thread.
They have since escalated it (yesterday) and I'm waiting to hear something.
I know a moderator had posted earlier in the thread that they are aware of the issue but it would be nice if they reported some sort of progress, if any, has been made in resolving this.
Pasted below is somebody else's complaint and your reply. I am having the exact issue (except I am in the US, not Hong Kong) and wonder if you figured it out. Note that I have also done all basic troubleshooting - rebooted all, factory reset all, disconnect, reconnect, etc. Hours of my time so please don't reply with troublshooting tips. Reply with a solution, otherwise - Orbi + 3 satellites get returned.
Their complaint:
Galaxy S8 keeps connecting Orbi wifi with message "internet may not be available" then logging off again but all other devices including iOs, TV and laptop can connect quite well. I'm using 1000M internet connection in Hong Kong with maximum speed around 450-550M in my other router - ASUS RT-AC68U. This Orbi only runs around 250M something. I'm very disappointed.
Your reply:
Our support team would like to work with you on these issues with the S8 if you would like to work with them send me a PM with your name, email, and phone number.
DarrenM
We are aware of the issues and working on them I know one person said S8 works just fine on the guest network.
DarrenM
The disconnecting issue started for me right before the latest update. Also I cannot get my 5Ghz band back on or none of my devices will connect to it. I haven't touched any of the settings since I updated to the latest firmware and did a factory reset. All my devices don't disconnect that often but I've seen my Samsung tablet disconnect at least once. My desktop connected to the satellite via RJ45 has disconnected once too. It's just my S8+ disconnecting constantly. I also noticed when I stream on my Samsung TV there are stutters and I have a 1gbps fiber optic Internet. I get max speed of 600+mbps because currently I'm using the cheap CAT5 wire that was used as a telephone line that I converted to RJ45s because the wires are glued and it's a hassle to rewire them. Before the software update everything streamed very smoothly but it's bareable since it's like 10 seconds at most.
Another thing I notice is that my WiFi strength used to be no less than -50s on 2.4Ghz since my 5Ghz won't work anymore, now it goes as low as low -70s from about 20 feet away in another room.
- I'm having the same issue with the S8. It started after a firmware update on the phone. Is it the phone or the Orbi? It does seem to work okay on guest. Why is that?
- Never mind, it just happened on guest. Maybe not as often though.
I've had the same problem as everyone else it seem s and switched my connection to guest mode just to see what would happen. It seems to work and has been holding without dropping connection for 2 days now which it has never done. I switched it back to the main network and almost immediately connection was lost. Orbi you need to get on this pronto. I freaked on samsung cause i thought it was them for 2 weeks. My bad Samsung.
