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Forum Discussion
Samsung Galaxy S8 not working on Orbi RBR40
Galaxy S8 keeps connecting Orbi wifi with message "internet may not be available" then logging off again but all other devices including iOs, TV and laptop can connect quite well. I'm using 1000M int...
I've had the s8 plus problem for awhile on tmobile. After tmobile knew nothing, they directed me to samsung. Who after a couple people said i should update to the latest android update. 7.01 or something.
Probably can check by updating software in settings.
I have since done this, and it does appear better. Hope it lasts. It's been so frustrating, that I decided to post and see if it helps others.
Probably can check by updating software in settings.
I have since done this, and it does appear better. Hope it lasts. It's been so frustrating, that I decided to post and see if it helps others.
Davidyc wrote:
I've had the s8 plus problem for awhile on tmobile. After tmobile knew nothing, they directed me to samsung. Who after a couple people said i should update to the latest android update. 7.01 or something.
Probably can check by updating software in settings.
I have since done this, and it does appear better. Hope it lasts. It's been so frustrating, that I decided to post and see if it helps others.I can tell you this is definitely not related to the version of Android on our phones. My girlfriend has the S7 Active, and it is on version 7.0, and does not have any issues with wifi connectivity. As others have stated, this is specific to the S8/+ and the Orbi.
I can also tell you it isn't a problem with the handoff between bands/frequencies. I've completely disabled the 2.4gHz range just to test this, the problem persists.
Disturbd1 wrote:
.I can tell you this is definitely not related to the version of Android on our phones. My girlfriend has the S7 Active, and it is on version 7.0, and does not have any issues with wifi connectivity. As others have stated, this is specific to the S8/+ and the Orbi.
I can also tell you it isn't a problem with the handoff between bands/frequencies. I've completely disabled the 2.4gHz range just to test this, the problem persists.
So, it's a problem with S8. Just search the Internet and check Samsung forums. People with S8 and Google Wi-Fi and other systems where they have more than one AP complain about this very problem. I have the same problem at work with Aerohive networks but it's not as severe as in Orbi environment.
It started for me and some other users after most recent S8 update from Verizon. Statement that Android version doesn't matter is only partially correct. Android uses drivers in most cases supplied by chips manufacturer or device manufacturer. Two different phones on the same Android may behave differently.
Also, I'm not quite sure how you 'disabled' 2.4G. It would be awesome to know if it's even possible on Orbi via UI. 'Broadcast SSID' doesn't disable the network.
- It has seen started up again. So updating to LATEST software doesn't help. I did the guest wifi network and that actually has made a nice difference.
Hope they fix this soon. I ahve the ORbi but have seen similar issues with eero. I can not get the S8+ to connect to 5G which I could force it.
Something someone may want to contact Samsung about and let them know so they can also review this situation with there phones running on Orbi.
flempitsky wrote:
I ahve the ORbi but have seen similar issues with eero. I can not get the S8+ to connect to 5G which I could force it.
