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Forum Discussion

ivanpang's avatar
ivanpang
Follower
Jun 17, 2017

Samsung Galaxy S8 not working on Orbi RBR40

Galaxy S8 keeps connecting Orbi wifi with message "internet may not be available" then logging off again but all other devices including iOs, TV and laptop can connect quite well. I'm using 1000M int...
incompatibility
Orbi
Orbi RBR 40
RBR50
S8
Troubleshooting
nicksterling's avatar
nicksterling
Initiate
Aug 10, 2017
I just recently upgraded to the S8 and I'm also experiencing this issue. I'm using the guest wifi trick and that's working so far but this is definitely a frustrating bug. I'm hoping to see a resolution to this soon.
lwestfall's avatar
lwestfall
Guide
Aug 10, 2017
Same problem with my S8+! Unfortunately the guest network "workaround" does not allow me to control/access my numerous wifi-connected devices.
Netgear Admin: Has Samsung told you they are working on a fix on their end, or are you working on a fix on your end?
  • drot84's avatar
    drot84
    Initiate
    Aug 10, 2017

    Also started experiencing the wifi issue after updating my Verizon Galaxy S8 plus to the new firmware around July 27. Not a happy camper! At least I'm on unlimited data.

     

    Also, lwestfall as someone mentioned earlier, the Orbi guest wifi CAN access at least some things on the main network if you check "Allow guests to see each other and access my local network" - I just started trying the guest network and was able to access a Roku on the main network. Hopefully that helps you. 

    • Disturbd1's avatar
      Disturbd1
      Star
      Aug 10, 2017
      This is very clearly not a priority for Netgear. Even if the problem is in fact within the software running on the Samsung devices, it is not impacting other routers that I've heard. Netgear is going to lose a lot of current and potentially longstanding customers by ignoring this.

      If a rep at least assured that it is being addressed, I'd feel OK about waiting. It's been weeks. I'm going to do what I need to return this and replace it.
      • Dustin278's avatar
        Dustin278
        Apprentice
        Aug 10, 2017

        Netgears engineers know about this and here is my latest response from Level 2 support:

         

        Thank you for sending this, we will reach out and request to test a beta firmware once our engineers provides us a copy. 
        For now I cannot provide yet an ETA but I will update you as soon as I receive feedback from our engineering team. 

        Regards, 

        Jayson