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Forum Discussion
Samsung Galaxy S8 not working on Orbi RBR40
Galaxy S8 keeps connecting Orbi wifi with message "internet may not be available" then logging off again but all other devices including iOs, TV and laptop can connect quite well. I'm using 1000M int...
Make sure that you also report these problems to Verizon Support so that they can work with Samsung. These problems with the internet connection probems on th Orbi started occurring for most people after the July Galaxy S8 update on Verizon. So they need to work with Samsung to get this resolved. As noted everyone, Orbi works just fine with all other devices, the problem is the Galaxy S8 on Verizon.
Its most likely the phone. There is a guy on reddit who got a new s8 because of this issue and has old software on the device and isnt having the issues on Orbi like the rest of us. Not even using the guest network work around.
The issue isn't limited to the S8/S8+.
It impacts Ring Chime, Surface Pro 3's, Surface Pro (2017's), Amazon Echos, Amazon Taps, Amazon Dots, Chromecasts Gen 1 & Gen 2 and Chamberline Garage Door Controllers.
Retired_Member with all due respect, you're describing something not exactly related to this thread. People here do not have any problems with other devices. Only some versions of S8 with newer FW releases from specific carriers and that's it.
If all your devices disconnect at the same time or something like this, it may be a problem with your WAN link. Does it go down? If it does, these devices may trigger "Internet not working" mechanism easily.
Totally agree. Lets all contact Samsung. Maybe we can get the ball rolling faster.
- ameetp I did call them yesterday about the issue with the update that they did and how it's been dropping my wifi but no help whatsoever on their part
Resetting the Orbi and the satellites does not fix the problem. it did start with the latest upload from samsung for the S8 I actually decided to switch to using the Verizon WIFI until either Verizon or Netgear fixed the problem. I am able to get reception through out my whole house however it is weak in some areas. it is better then the constant drops
I am beyond frustrated and have wrote reviews on Amazon and Costco for people to stay away from this product - It is unstable and unusable for the past month. Support is slow and non-helpful.
writing negative reviews may be the only way to insure this will get fixed. Companies are in business to make money if they get negative reviews they start listening. I will do the same
