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Forum Discussion
Samsung Galaxy S8 not working on Orbi RBR40
Galaxy S8 keeps connecting Orbi wifi with message "internet may not be available" then logging off again but all other devices including iOs, TV and laptop can connect quite well. I'm using 1000M int...
Make sure that you also report these problems to Verizon Support so that they can work with Samsung. These problems with the internet connection probems on th Orbi started occurring for most people after the July Galaxy S8 update on Verizon. So they need to work with Samsung to get this resolved. As noted everyone, Orbi works just fine with all other devices, the problem is the Galaxy S8 on Verizon.
Its most likely the phone. There is a guy on reddit who got a new s8 because of this issue and has old software on the device and isnt having the issues on Orbi like the rest of us. Not even using the guest network work around.
The issue isn't limited to the S8/S8+.
It impacts Ring Chime, Surface Pro 3's, Surface Pro (2017's), Amazon Echos, Amazon Taps, Amazon Dots, Chromecasts Gen 1 & Gen 2 and Chamberline Garage Door Controllers.
Retired_Member with all due respect, you're describing something not exactly related to this thread. People here do not have any problems with other devices. Only some versions of S8 with newer FW releases from specific carriers and that's it.
If all your devices disconnect at the same time or something like this, it may be a problem with your WAN link. Does it go down? If it does, these devices may trigger "Internet not working" mechanism easily.
Stkasm wrote:Retired_Member with all due respect, you're describing something not exactly related to this thread. People here do not have any problems with other devices. Only some versions of S8 with newer FW releases from specific carriers and that's it.
If all your devices disconnect at the same time or something like this, it may be a problem with your WAN link. Does it go down? If it does, these devices may trigger "Internet not working" mechanism easily.
Actually,
The issue is identical, and not limited to the S8+/S8. The issue occurs on certain devices, and not others, simultaneously as the S8+ experiences the problem.
Most people do not have a large enough sample of devices to experience it. I have over 90 devices, and some but not all disconnect in the same manner as reported here at the exact moment the S8+ does, while others maintain their connectivity, so therefore it is NOT a WAN disconnect issue.
For over a month, it's been mis-diagnosed as an S8/S8+ issue, and it isn't. I've been in network engineering for 19 years, and the problem is not isolated to the S8+/S8.
The issue only exists on the Orbi WIFI network, and does not occur on my numerous other Asus routers while connected to the same modem. The S8+ and the other devices stay connected perfectly on the same WAN connection with only a different router.
never mind, previous post said what I thought as well.
Totally agree. Lets all contact Samsung. Maybe we can get the ball rolling faster.
- ameetp I did call them yesterday about the issue with the update that they did and how it's been dropping my wifi but no help whatsoever on their part
ameetp wrote:Totally agree. Lets all contact Samsung. Maybe we can get the ball rolling faster.
Samsung doesn't have anything to do with the Surface Pro's, Ring, Amazon Echo's or the other devices. While they might be able to fix an S8 issue, they can't fix the others.
Given the S8 CAN function perfectly fine randomly on the Orbi with any firmware version, I still think folks are getting a single problem but are thinking it's only related to the S8.
Again, many devices are rock solid on the 1.11, and 1.12 firmware but some are basically unusuable.