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gimimr's avatar
gimimr
Aspirant
May 02, 2020

Satellite is not showing up on orbilogin or orbi app even though it is connected (blue light)

I managed to sync my moden/router orbi CBR40 with my new RBS40V ORBI voice add-on. I seem to have a strong wifi signal near the satellite (on the opposite end of the home), and the satellite did have the blue color that showed a connection. However when I went into orbilogin.com and my Orbi iPhone app, they both show no satellite connected (number of satellites: 0).  I think this is limiting me to setup my alexa voice command as it says that it does not recognize the add on satelite. I have downloaded the lates firmware on my router. Do I have a defective set?? 

4 Replies

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  • CrimpOn's avatar
    CrimpOn
    Guru
    May 02, 2020

    Orbi Voice is unique enough that there is a community forum devoted entirely to it:

    https://community.netgear.com/t5/Orbi-Voice-WiFi-Meets-HiFI/bd-p/en-home-orbi-voice 

    You might get a more informed response by also posting in that forum.  (Although this seems too basic a situation to involve the "special" Orbi Voice features.)

     

    So, the Orbi voice does not appear anywhere on the Attached Devices screen?  Not even as a "regular device"?

     

    In regard to the strong WiFi signal from the Orbi Voice, can a device connect to it and access the internet?

     

    • gimimr's avatar
      gimimr
      Aspirant
      May 02, 2020

      I already had a RB40V modem in my house, but I wanted to add a satellite so I bought a RBS40V. I went to the process of synchronizing them by the rear sync bottons, The process looked OK because I got a still blue light on the satelite at the end of the process. Then when I try to ask something to alexa, it says that " IT LOOKS THAT THE DEVICE IS NOT REGISTERED AND THAT I HAVE TO DOWNLOAD THE NETGEAR NIGHTHAWK APP and follow the instruccions." so I went and installed it, followed the instrucions to add a satellite on a mesh systems, but at the end it says that the "APP DOES NOT SUPPORT YOU ROUTER"  so I went to the ORBIAPP, add a satellite and follow the instruccions and it says that no satellite is found, it does not show up on my network map. I ckecked the firmware on the router settings. it is v2.3.512. 

      I do not what else to do. The next step is to return it 

       

      thak you