Had a power outage which required me to reset all my IOT devices, etc. Decided it would be good time to update FW to 2.5.18 from 2.3.5.30. Went smoothly without factory reset. Good speeds and connections. However, both satellites now show "Unknown" in device name column. Not a big deal, since I have IP address reservations for all my 30+ devices. Wanted to see if there is an easier fix than a factory reset and a manual system reconfigure?

FURRYe38: Chrome, Firefox, and Opera for Mac show exactly the same thing for the satellite attached devices. VAJim: Agree!

tucsontico wrote:The iOS app does show the names of the devices attached to each satellite. However, I normally use the Netgear built-in GUI via the Safari web browser on my iMac to monitor/control my ORBI system.The Android app also shows the correct name and type for devices connected to the satellite, but this is because the app is getting information from the router, not the satellite.

Not using a separated SSID name are you? Happen in a different browser? Diasy Chain enabled or disabled? You may need a factory reset. Some don't, some do.

tucsontico wrote:Had a power outage which required me to reset all my IOT devices, etc. Decided it would be good time to update FW to 2.5.18 from 2.3.5.30. Went smoothly without factory reset. Good speeds and connections. However, both satellites now show "Unknown" in device name column.It has been some time, but I seem to recall having the same experience, "Oh, no. I killed it." Then after a while the device names appeared. It could be that the router and satellite take some time to sync device information. Before I did anything drastic (and time-consuming), I would go for a walk.

Not using a separated SSID name are you?1) Never used a separate SSID. Happen in a different browser? 2) Yep. Happens in Safari, Chrome & FirefoxDiasy Chain enabled or disabled? 3) Daisy Chain is enabled due to my setup. 2nd satellite is in attached garage requiring daisy chain.

Satellites won't display device name after update to FW 2.5.1.8.

23 Replies

FURRYe38
Guru
Feb 09, 2020
Not using a separated SSID name are you?

Happen in a different browser?

Diasy Chain enabled or disabled?

You may need a factory reset. Some don't, some do.
- tucsontico
  Virtuoso
  Feb 09, 2020
  Not using a separated SSID name are you?
  1) Never used a separate SSID.
  Happen in a different browser?
  2) Yep. Happens in Safari, Chrome & Firefox
  Diasy Chain enabled or disabled?
  3) Daisy Chain is enabled due to my setup. 2nd satellite is in attached garage requiring daisy chain.
CrimpOn
Guru
Feb 09, 2020
tucsontico wrote:
Had a power outage which required me to reset all my IOT devices, etc. Decided it would be good time to update FW to 2.5.18 from 2.3.5.30. Went smoothly without factory reset. Good speeds and connections. However, both satellites now show "Unknown" in device name column.
It has been some time, but I seem to recall having the same experience, "Oh, no. I killed it." Then after a while the device names appeared. It could be that the router and satellite take some time to sync device information. Before I did anything drastic (and time-consuming), I would go for a walk.
- tucsontico
  Virtuoso
  Feb 09, 2020
  Did the upgrade three days ago. I've learned over the years I've used the ORBI to allow significant "settling time" before rushing to change anything.
  
  As I said it isn't big deal but I may resort to factory reset. If I only did satellites would that cause more issues?
  - CrimpOn
    Guru
    Feb 09, 2020
    A factory reset on satellite only is about the least disruptive thing you can do. Nothing changes on the router, so there is no reconfiguration to do.
FURRYe38
Guru
Feb 10, 2020
Let us know if a reset helps. Even if after giving time.

Forum Discussion

Satellites won't display device name after update to FW 2.5.1.8.