Super disappointed. Am I expecting too much?

Question

I got an orbi system to deal with dead spots in our 2 BR/1200 sf condo. I did not skimp! Got a base station and a sattelite. About $400. When Orbi works - which is about 75% of the time - its a good system.

25% of the time, however, Orbi is infuriating. Sometimes there's no connectivity and rebooting is the only remedy. Sometimes one of the satellites will go offline (magenta light) for no apparent reason. Usually it reconnects by itself, but sometimes I have do a manual reset.

But here's the worst part: I have to discover and troubleshoot these problems on my own. I expected this to be more of a self-healing sysetem. If it can't be self healing, the app should at least monitor my network and tell me when there are problems.

We are going on a 3 week vacation and I'm terrified leaving my network to Orbi. We have numerous home automation and security devices connected to Orbi. I'm predicting disaster when the network goes down again.

Any suggestions are much appreciated.

surfer_pablo · Answer

FURRYe38&nbsp;Thanks for the troubleshotting tips.&nbsp; I'm not intersted in messing around with the settings and I&nbsp;don't have time.&nbsp; I just want a reliable system out of the box.&nbsp; If I can't have that, I'd like it to at least be smart enough to tell me when there's a problem.&nbsp;&nbsp;

Retired_Member · Answer

dilly dilly

surfer_pablo · Answer

FURRYe38&nbsp;Wouldn't you find that helpful? I'm shocked&nbsp; it doesn't exist.&nbsp; Seems easy for netgear (or anyone else) to add to&nbsp;an app.&nbsp;&nbsp;On a related note, the Eero app will run diagonistics.&nbsp; I've used&nbsp;this fearture&nbsp;and its very helpful.&nbsp; Something else I wish Netgear would offer.&nbsp;

FURRYe38 · Answer

What FW is currently loaded on the router?

What is the Mfr and model# of the ISP modem? Any built in router here?

For a small size place, you really shouldn't need a Satellite, however depends on placement of your router. How is you system placed? Please describe. What is the distance between the router and satellite? Too close between could cause problems

Any wifi neighbors near by? If so, how many and what channels are they using?

What channels are you using?

Try some of the following:

Set manual channel 1, 6 or 11 on 2.4Ghz. Any unused channel on 5Ghz.

Disable MIMO, Daisy Chain and Fast Roaming. Can keep Beamforming enabled however you can see if anything changed with it disabled.

FURRYe38 · Answer

There isnt any router that will tell you when there is a detailed problem or what the real problem is.&nbsp;There is some user interaction needed. You need to find the time.&nbsp;Good Luck.&nbsp;

Forum Discussion

Super disappointed. Am I expecting too much?

6 Replies