NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
The devices connect via wifi to RBK50, but some show no internet connection.
SInce a couple of weeks I have got problems with my Orbi router. Devices connect easily, but some does not get internet connection, while some work fine. E.g. my iMac most often shoe no internet connection when starting from sleep. Turning of and on WiFi will after a whil solv the problem, but it may take 20 times or more. Most often I get a connection for a second or so and then it goes down again. This repeat quite often. On the other hand my AppleTV typically connects to internet all the time.
I have restarted the router several times and I have also, for other reasons, replaced my fiber node for higher internet speed, but the
problem with the router remains unchanged.
Any idea of what to do. It is quite annoying, as the router worked very well until just a couple of weeks ago.
I have also changed the firmware to tha latest, without any improvements.
What Firmware version is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).Has a factory reset and setup from scratch been performed since last FW update?
5 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).Has a factory reset and setup from scratch been performed since last FW update?
Thanks for your comments. I now have made a factory reset and so far so good it seems to work. :)
By "latest" firmware, are you running v2.5.1.8 firmware? See https://www.netgear.com/support/product/RBK50.aspx#download for the latest for your RBK50 router and satellite. Be sure to upgrade the satellites first.
Thanks for response. Yes I have that firmware, however I updated the router with the software and the satelite updated automatically.
I have now also made a factory reset and reconfigured the router. It seems to work for now.Be sure to do a backup configuration to file for safe keeping and use later on.
Enjoy. :smileywink:
