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Forum Discussion

successhawk's avatar
successhawk
Follower
Mar 31, 2020

This NETGEAR device is already registered with another account

I have the exact same problem, and I see there was no resolution. 

I never tried to enable remote connection until now (as far as I remember).  I bought this new a while back.

v2.4.21.938

Firmware v2.5.1.8

I get the following error in the Orbi Android app when connected to my Orbi Wifi (in Router mode connected to ATT gateway) and I go to Menu -> Settings -> Remote Management -> Enable Remote Management

"Something went wrong"

"This NETGEAR device is already registered with another account"

"Note: If you factory reset your router, you must re-enable remote management"

 

 

 

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 31, 2020

    Where did you get your system from? 

    You'll need to make contact with NG support to help you with registration problems.

    Blanca_O 

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Mar 31, 2020

    Hi successhawk

     

    Welcome to NETGEAR Community!

     

    Please send me a private message with the following information by clicking on this link : 

     

    Name

    Email address

    Device Serial number 

     

    Regards,
    Blanca
    Community Team