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Problem with Remote Management on Orbi RBR50

webfix4u
Tutor

Problem with Remote Management on Orbi RBR50

Hi

 I'm using the Orbi RBR50 system and I'm really happy with it. But when I want to enable the Remote Management in the Orbi app, I get this message: "This NETGEAR device is already registered with another account".  I really don't understand why it says that, because I'm using only 1 account on Netgear. Can someone help me please? Thanks for your time! Rob

 

I use the RBR50 with firmware V2.1.4.16

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 1 of 10
FURRYe38
Guru

Re: Problem with Remote Management on Orbi RBR50

Where did you get the Orbi from? New or used?

I would contact NG support and get there help on this...they'll need to help you get it registered correctly.

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 2 of 10
webfix4u
Tutor

Re: Problem with Remote Management on Orbi RBR50

Hello FURRYe38

 

Thanks for your reply.

I would like to do that, but my 90 days support had expired. I just recently found out that this doesn't work...

Message 3 of 10
FURRYe38
Guru

Re: Problem with Remote Management on Orbi RBR50

I would contact one of the forum moderators on there and see if they can point you in a right direction.

@DarrenM

@Blanca_O

 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 4 of 10
DarrenM
NETGEAR Moderator

Re: Problem with Remote Management on Orbi RBR50

Hello webfix4u

 

Yes send me a Pm if you are still need support.

 

DarrenM 

Message 5 of 10
NicholasT
Aspirant

Re: Problem with Remote Management on Orbi RBR50

I’m in the same boat as above... new Orbi in September... just getting around to enabling remote management, but can’t because of the device/account association issue.  Phone support is now expired.  Any leads on how I can get this resolved?

 

@DarrenM

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 6 of 10
FURRYe38
Guru

Re: Problem with Remote Management on Orbi RBR50

I would file a support ticket here:

https://www.netgear.com/mynetgear/registration/login.aspx


@NicholasT wrote:

I’m in the same boat as above... new Orbi in September... just getting around to enabling remote management, but can’t because of the device/account association issue.  Phone support is now expired.  Any leads on how I can get this resolved?

 

@DarrenM


 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 7 of 10
Blanca_O
NETGEAR Moderator

Re: Problem with Remote Management on Orbi RBR50

Hi @NicholasT

 

Please PM the following information for us to look into: 

 

- Your name

- Email address

- Device Serial number

 

Is this the first time that you have enabled remote management? 

 

Regards, 
Blanca 
Community Team

Message 8 of 10
Blanca_O
NETGEAR Moderator

Re: Problem with Remote Management on Orbi RBR50

Hi @NicholasT

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

 

Regards, 
Blanca 
Community Team

Message 9 of 10
webfix4u
Tutor

Re: Problem with Remote Management on Orbi RBR50

I  gave up on this issue. They called me and they didn't have the solution and said they will call me back because they had to ask a collegue. Never heard anything afther this... After a few weeks they replied with the question why they didn't hear from ME anymore? After that I was done with it.

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 10 of 10
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