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Forum Discussion

webfix4u's avatar
webfix4u
Tutor
Aug 09, 2018

Problem with Remote Management on Orbi RBR50

Hi

 I'm using the Orbi RBR50 system and I'm really happy with it. But when I want to enable the Remote Management in the Orbi app, I get this message: "This NETGEAR device is already registered with another account".  I really don't understand why it says that, because I'm using only 1 account on Netgear. Can someone help me please? Thanks for your time! Rob

 

I use the RBR50 with firmware V2.1.4.16

Installation
Troubleshooting

9 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 09, 2018

    Where did you get the Orbi from? New or used?

    I would contact NG support and get there help on this...they'll need to help you get it registered correctly.

    • webfix4u's avatar
      webfix4u
      Tutor
      Aug 09, 2018

      Hello FURRYe38

       

      Thanks for your reply.

      I would like to do that, but my 90 days support had expired. I just recently found out that this doesn't work...

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator
        Aug 16, 2018

        Hello webfix4u

         

        Yes send me a Pm if you are still need support.

         

        DarrenM 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 09, 2018

    I would contact one of the forum moderators on there and see if they can point you in a right direction.

    DarrenM

    Blanca_O