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Unable to Access Orbi RBK23 Admin Interface (192.168.1.1 reachable but Web UI not loading)
Hello everyone, I am experiencing an issue with my Netgear Orbi RBK23 router where the admin interface is completely inaccessible, despite the device being online and reachable.
Problem Symptoms:
I can successfully ping the Orbi at 192.168.1.1 with stable low latency. All connected devices have internet access and are functioning properly. Attempting to access http://192.168.1.1 or http://orbilogin.com via a browser results in an endlessly loading page with no error message, just continuous loading. The admin login page does not appear.
Troubleshooting Steps Taken So Far:
Tried multiple browsers (Chrome, Firefox, Edge) and also in Incognito or Private mode. Accessed the admin page using both http://192.168.1.1 and http://orbilogin.com. Attempted direct access using http://192.168.1.1:80 and https://192.168.1.1:443 in case ports were misbehaving. Cleared DNS cache using ipconfig /flushdns. Connected to the Orbi via wired Ethernet (LAN) instead of Wi-Fi. Disabled antivirus and firewall temporarily to rule out local blocking. Restarted the router by unplugging it from power for over 30 seconds. Attempted to access via the Orbi mobile app but no connection to admin functions is possible.
Observations:
The Orbi responds perfectly to ping. All connected devices have internet access. The router LEDs indicate normal operation.
Question:
Is there any way to restart or recover the web admin interface without performing a factory reset? Could this be related to a known issue with the Orbi's internal web server hanging? Are there advanced methods to restart services (via SSH, Telnet, etc.) or any other ideas before resorting to a full reset?
Any assistance or advice would be greatly appreciated. Thank you in advance!
5 Replies
Which firmware version is running on your Netgear router.
Which modem/gateway/optical network termination (ONT) connects your Netgear device to the Internet?
Disclaimer: Just another user with time on their hands.
Unless there were Auto-Updates applied, it should be on this version RBR20-V2.7.4.24 (since Feb 24).
It has been directly connected to a regular FritzBox modem for 7 years. That modem works without any issues and I can connect to that interface at least.
Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Follower
05-14-2025
Unable to Access Orbi RBK23 Admin Interface (192.168.1.1 reachable but Web UI not loading)
Hello everyone, I am experiencing an issue with my Netgear Orbi RBK23 router where the admin interface is completely inaccessible, despite the device being online and reachable.
Problem Symptoms:
I can successfully ping the Orbi at 192.168.1.1 with stable low latency. All connected devices have internet access and are functioning properly. Attempting to access http://192.168.1.1 or http://orbilogin.com via a browser results in an endlessly loading page with no error message, just continuous loading. The admin login page does not appear.Troubleshooting Steps Taken So Far:
Tried multiple browsers (Chrome, Firefox, Edge) and also in Incognito or Private mode. Accessed the admin page using both http://192.168.1.1 and http://orbilogin.com. Attempted direct access using http://192.168.1.1:80 and https://192.168.1.1:443 in case ports were misbehaving. Cleared DNS cache using ipconfig /flushdns. Connected to the Orbi via wired Ethernet (LAN) instead of Wi-Fi. Disabled antivirus and firewall temporarily to rule out local blocking. Restarted the router by unplugging it from power for over 30 seconds. Attempted to access via the Orbi mobile app but no connection to admin functions is possible.Observations:
The Orbi responds perfectly to ping. All connected devices have internet access. The router LEDs indicate normal operation.Question:
Is there any way to restart or recover the web admin interface without performing a factory reset? Could this be related to a known issue with the Orbi's internal web server hanging? Are there advanced methods to restart services (via SSH, Telnet, etc.) or any other ideas before resorting to a full reset?Any assistance or advice would be greatly appreciated. Thank you in advance!
rbk20Tag
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Thank you for the guidance - I have followed that procedure, but unfortunately no change.
In between I have noticed other side effect. I am using Home Assistant and it recently also started to fail to connect to the netgear device (used for presence detection while phones are connected to wifi, which now no longer works).
I believe something is messed up on the authentication layer.
Please try a factory reset and setup from scratch with a PC and web browser:
https://community.netgear.com/kb/en-orbi-knowledge-sharing/orbi-systems-manual-factory-reset-process/2456340
