Hello, my RBR50 to firmware 2.5.0.38 last nightWhen i look at the connected devices on the 192.168.1.1 admin page (web interface), it says the satellites are not connectedwhen i look at the network map on the orbi app it says it is online.I assume they are working?Any one else having this issue?

I am seeing the same issue. It seems something broke in the new FW and I cannot see devices on the web ui either. On the app, the app finally showed some devices after a while, but it cannot retain the names anymore, keeps going to defaultAlso circle is not working properly either.

Hub and spoke meaning each satellite is connected to the main router directly, like a whle and its spokes daisy chain means, the 1st satellite is connected to the main router, and the 2nd is connected to the 1st, and so on. all wireless of course

Thank you Kams for the clarification! Also a config to a central (non-managed) GbE switch - logically similar. rtparies sorry for the tech talk!

Thanks all for the help in terms, now if we could just resolve the issues.. I am seeing other people on twitter with the same issues

"Sometimes a reset IS needed"I am sorry but this is ridiculous. i would expect this with a cheap $50 router (although i never had to do that ever with any of the linksys and other cheap routers for the last 20 years )especially no customer support at all for a $400-$500 product? wow what an expensive mistake to buy this crap!

updated my RBR50 to firmware 2.5.0.38 satellites do not appear online

38 Replies

Kams
Star
Oct 22, 2019
I am seeing the same issue. It seems something broke in the new FW and I cannot see devices on the web ui either. On the app, the app finally showed some devices after a while, but it cannot retain the names anymore, keeps going to default
Also circle is not working properly either.
schumaku
Guru - Experienced User
Oct 22, 2019
rtparies wrote:
RBR50 to firmware 2.5.0.38 ... When i look at the connected devices on the 192.168.1.1 admin page (web interface), it says the satellites are not connected
when i look at the network map on the orbi app it says it is online.
Wired (hub and spoke, or daisy chain), or wireless, or mixed bckhaul?
- rtparies
  Guide
  Oct 22, 2019
  My Satellites are wired
  not sure what (hub and spoke, or daisy chain) means
  they all are connected to a single switch
  - schumaku
    Guru - Experienced User
    Oct 22, 2019
    Ok, reads familiar to what I have just read about the new WiFi 6 Orbi - a very similar report.

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updated my RBR50 to firmware 2.5.0.38 satellites do not appear online