Very slow Wi-Fi with Orbi RBR20

Question

Hello,&nbsp;Since I moved to my new house I got a very unstable and slow Wi-Fi connection/network. The strange thing is that with my Wi-Fi of the actual service provider the connection is way better. How is this possible? Could it have something to do that I switched to another service provider?&nbsp;Bit of extra info: both the Router and Satellite have the same issues. Meaning that downstairs if I watch Netflix on the Orbi network I can't watch any show without interruptions and bad quality, but when I switch to the network of my Service Provider no issues at all. Both modems are pretty much next to each other.&nbsp;I already tried rebooting the Orbi, no results there. They should run the latest firmware v2.7.3.22. Also the Router is wired by Ethernet so that can't be it.&nbsp;Hoping that someone could help me resolve, if any additional info is needed let me know!&nbsp;Thanks in advance!&nbsp;&nbsp;

plemans · Answer

You put, "when you switch" to your isp's service. Are you saying the ISP's router?What modem/gateway is it connected to?&nbsp;If it has its own integrated router, its causing a double nat.&nbsp;
A double nat happens when you cascade more than 1 router. https://kb.netgear.com/30186/What-is-Double-NATFixes? There’s 3 options but only use 1. 1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions. 2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features. https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode

KevinLiT · Answer

Hi Richards95,
&nbsp;
I understand that you are having connectivity issues with your RBR20. This issue occurs when the Orbi is introduced to the network. It seems to be a configuration issue between the ISP router and the Orbi.&nbsp;
plemans is correct, putting your Orbi system into Access Point mode can resolve this issue.&nbsp;
&nbsp;
To switch to access point mode please follow the steps below:

First, navigate to orbilogin.com
 Next, on the home page navigate to ADVANCED &gt;&nbsp;Advanced Setup &gt; Router / AP Mode.
 Then, select the AP mode radio button.&nbsp;

&nbsp;
For more information about access point mode configurations navigate to the link below:
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point?article=31218
&nbsp;
The latest firmware for your device is v2.7.2.24. To upgrade to the latest firmware please follow the steps below:&nbsp;https://www.netgear.com/support/product/RBR20.aspx#download
&nbsp;
For more information on manually updating your RBK20 please navigate to the link below:https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satellite&nbsp;
Please let me know if this helps!Best,KevinCommunity Team

Richards95 · Answer

Hi Kevin,&nbsp;It seems to be fixed for now. Strange thing is that it already was in AP modus... I just followed the steps again and now the internet speed is pretty much the same as when I connect to the ISP Wi-Fi. I'll test it out the upcoming days and will come back if there are any issues. Thanks for your support.

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Very slow Wi-Fi with Orbi RBR20

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