NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jeraboom's avatar
Oct 13, 2020
Solved

Web UI says RBW30 Update Failed, but there is no update available.

I have a system with an RBR50, 2 RBS50s, and 1 RBW30.

When I use the router Web UI to check for firmware updates, it first attempts to download new firmware for the RBW30 and then says "Update Failed".

When I manually download the current RBW30 firmware from Netgear and go directly to the RBW30 and attempt to update the firmware, the UI there says it's already running the current version. (see attached screenshots)

Side note: I see there's an even newer version of the RBR50/RBS50 firmware (2.7.0.70), but it's not being offered to me via the Web UI update function.

32 Replies

    • jeraboom's avatar
      jeraboom
      Star

      I should have mentioned that due to the RBW30 having a status of "Update Failed" I was unable to update my other Orbi units without unplugging the RBW30. This is certainly not a good situation.


  • jeraboom wrote:

    I have a system with an RBR50, 2 RBS50s, and 1 RBW30.

    When I use the router Web UI to check for firmware updates, it first attempts to download new firmware for the RBW30 and then says "Update Failed".

    When I manually download the current RBW30 firmware from Netgear and go directly to the RBW30 and attempt to update the firmware, the UI there says it's already running the current version. (see attached screenshots)

    Side note: I see there's an even newer version of the RBR50/RBS50 firmware (2.7.0.70), but it's not being offered to me via the Web UI update function.


    Version 2.7.0.70 is actully the newest firmware available for the RBR50 router and RBS50 satellite. You would have to manually download it and install it. If you decide to update, make sure you update the satellites first, then the router.

    • Tgterm's avatar
      Tgterm
      Guide

      Exact same configuration and issue with the RBW30 Update Failed here.  I was able to update my RBR50 and RBS50 by unplugging my RBW30, but has there been a resolution to the Update Failed issue on that satellite yet?  Or, is Firmware 2.5.0.4 for the RBW30 the latest, therefore nothing to fix?  Thanks!

       

      Online Update
       
       
      Manual Update
       
      Firmware Update

        
      Check if a new firmware version is available on the Internet.

        
       Model NameDevice NameCurrent VersionStatus
      RouterRBR50RBR50V2.5.2.4No new firmware version available.
      SatelliteRBS50RBS50 - KitchenV2.5.2.4No new firmware version available.
      SatelliteRBS50RBS50 - UpstairsV2.5.2.4No new firmware version available.
      SatelliteRBW30RBW30 - BasementV2.5.0.4Update failed
        
       

      • FURRYe38's avatar
        FURRYe38
        Guru

        V4 is the latest for the RBW. No need for any update. I presume the update services are incorrectly reporting this for the RBW. Should be No Update Available. Maybe a forum moderator and check on this. 

        Blanca_O 

         


        Tgterm wrote:

        Exact same configuration and issue with the RBW30 Update Failed here.  I was able to update my RBR50 and RBS50 by unplugging my RBW30, but has there been a resolution to the Update Failed issue on that satellite yet?  Or, is Firmware 2.5.0.4 for the RBW30 the latest, therefore nothing to fix?  Thanks!

         

        Online Update
         
         
        Manual Update
         
        Firmware Update

          
        Check if a new firmware version is available on the Internet.

          
         Model NameDevice NameCurrent VersionStatus
        RouterRBR50RBR50V2.5.2.4No new firmware version available.
        SatelliteRBS50RBS50 - KitchenV2.5.2.4No new firmware version available.
        SatelliteRBS50RBS50 - UpstairsV2.5.2.4No new firmware version available.
        SatelliteRBW30RBW30 - BasementV2.5.0.4Update failed