Wired Satellite Dropping Wired Connections

Question

I have 2 Orbi Satellites Wired Directly to the Orbi Router. (Star Configuration)

I have a couple of computers wired into one of the Satellites.

Every 15-20 minutes, those computers lose their connection to the router.

I am no longer able to ping 192.168.1.1, until something resolves itself and it comes back.

I have no idea how to debug this. If I plug the wire going to the Satellite directly into one of the computers, I do not have this issue.

Any help would be greatly appreciated.

FURRYe38 · Answer

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the Mfr and model# of the ethernet switch in the configuration?
https://kb.netgear.com/000051205/What-is-Ethernet-backhaul-and-how-do-I-set-it-up-on-my-Orbi-WiFi-System

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

lokimon · Answer

The Cable modem is a Arris Surfboard SB8200

There is no switch, the satelite wire runs through the wall into the basement and connects directly to the router.

3000 square foot house. The satellites are wire backhauled, not wirelessly connected.

This really isn't a wireless issue. The issue I'm having is with the wired computers.

Router -> Satellite -> Computer 1

-> Computer 2

All those connections are wired. If I take out the the satellite and connect directly to either computer, the issue of the computer losing connections goes away. If I put the satellite there, both computers lose the ability to ping the router every 15-20 minutes, but then it comes back after a couple of minutes.

CrimpOn · Answer

lokimon&nbsp;wrote:Every 15-20 minutes, those computers lose their connection to the router.I am no longer able to ping 192.168.1.1, until something resolves itself and it comes back.I have no idea how to debug this.&nbsp; If I plug the wire going to the Satellite directly into one of the computers, I do not have this issue.Are you running some sort of "Ping Plotter" program, or have a Command window open with a ping command running constantly?Or, do you notice a "problem", then open a Command window and attempt to ping?&nbsp;&nbsp;

FURRYe38 · Answer

Has a factory reset and setup from scratch been performed since last FW update?

What Catagory is the cabling between the router and RBS?

lokimon wrote:
I have 2 Orbi Satellites Wired Directly to the Orbi Router. (Star Configuration)

I have a couple of computers wired into one of the Satellites.

Every 15-20 minutes, those computers lose their connection to the router.
I am no longer able to ping 192.168.1.1, until something resolves itself and it comes back.

I have no idea how to debug this. If I plug the wire going to the Satellite directly into one of the computers, I do not have this issue.

Any help would be greatly appreciated.

lokimon · Answer

No ping plotter, just runningping -t 192.168.1.1And watching the output. I will get lost packets every 15-20 minutes for a minute or so, before it comes back.This does not occur when I take the satellite out of chain and connect directly to over if the computers.

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Wired Satellite Dropping Wired Connections

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