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Forum Discussion

crmark's avatar
crmark
Aspirant
May 19, 2020

Won't connect to satellites

RBR40 with 2 satellites distributed throughout house. Devices used to automatically connect to nearest satellite or router. Now all devices are always connected to router as shown in Orbi app network map- never connect to satellites. Have tried all troubleshooting measures suggested in all community messages addressing same issue to no avail.

Any suggestions?

5 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    May 19, 2020

    Sometimes it is worth taking a minute to bring up the Orbi web interface using any web browser (http://orbilogin.net).

    The menu includes "Attached Devices" which also shows where individual devices are connected.

     

    What is the firmware release on the router (upper right corner of the web interface)?

     

    • crmark's avatar
      crmark
      Aspirant
      May 19, 2020
      Thanks for the quick response!

      Your suggestion worked: I'm able to see devices connected to the router and the satellites when viewed on the web interface vs. the Orbi app.

      V2.3.5.32 is my current firmware.

      Thanks

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        May 19, 2020

        It is probably a reflection on me being a crusty old guy, but the "app" just doesn't do much for me.

         

        Release notes for the latest firmware, 2.5.1.16 claim it improves the device display. Go to Support and enter RBR40. Then select Downloads.

         

        There is quite a controversy over whether doing a manual firmware update is a good idea.