Hi! I tried to update the firmware of my device several times and it failed. I tried once manually using Telestra driver, and it still fails to update. On the website, there is no update for AirCard 785 Retail unlocked, but I got the message "You got a new update" on the webpage interface of my device which failed to update. I just want to know what's going on.

Mine seems to be in a very odd state as well this morning after an OTH firmware update yesterday. This is a 785 retail unlocked version as well. When I powered it up the morning the display was wrong, the battery showed as 'undefined' and the top right servivce indicator just shows the 'no entry' sign. The device still works, but something has gone wrong with the firmware update. The left 'menu' button on the device no longer works either. I have tried a factory reset via the web interface but that didn't work. How can I write either the previous version of the firmware to the device, or have another do at the latest? I can't seem to find any firmware on the support site.

Hello trancedroid Since you have a Retail unlocked 785 you shouldn't be trying to use the telstra firmware should be using the generic driver which will auto installs from TRU install when you tether to the device. Also make sure you have good signal strength when trying to update. Hello d4rr3ll you can try to do a factory reset by To reset the hotspot: 1. Press the Power and Navigation buttons at the same time for five seconds. 2. Press the Navigation button to cycle to the Factory Reset cycle. 3. To start the factory reset, press the Power button. A factory reset takes about one minute. 4. After the device resets, reconnect WiFi devices Try that and see if the LCD is still giving you the wrong things. DarrenM

Hi. The thing is, the software downloaded the update several times but could not install it and gave an error. Now, every time I check for update, I never get any. The question is: Are there any updates for this device or not? What's going on?

yes there is a Firmware update you may want to try a factory reset and then try to update the firmware again. DarrenM

I did a factory reset and this is what I get."No update availableThere are no updates available for your device at this time.Please check again later." By the way, this is the firware version I got right now:FW Version:NTG9X25A_02.08.00.51FW Build Date:05/04/15Can I download the update manually if there is one? There is no such link for my device on the website.

AirCard 785 Retail unlocked . Firmware update FAILED!

14 Replies

d4rr3ll
Aspirant
Aug 26, 2015
Mine seems to be in a very odd state as well this morning after an OTH firmware update yesterday. This is a 785 retail unlocked version as well. When I powered it up the morning the display was wrong, the battery showed as 'undefined' and the top right servivce indicator just shows the 'no entry' sign. The device still works, but something has gone wrong with the firmware update. The left 'menu' button on the device no longer works either.

I have tried a factory reset via the web interface but that didn't work.

How can I write either the previous version of the firmware to the device, or have another do at the latest? I can't seem to find any firmware on the support site.
- DarrenM
  Sr. NETGEAR Moderator
  Aug 26, 2015
  Hello trancedroid
  
  Since you have a Retail unlocked 785 you shouldn't be trying to use the telstra firmware should be using the generic driver which will auto installs from TRU install when you tether to the device. Also make sure you have good signal strength when trying to update.
  
  Hello d4rr3ll
  
  you can try to do a factory reset by
  
  To reset the hotspot:
  
  1. Press the Power and Navigation buttons at the same time for five seconds.
  
  2. Press the Navigation button to cycle to the Factory Reset cycle.
  
  3. To start the factory reset, press the Power button. A factory reset takes about one minute.
  
  4. After the device resets, reconnect WiFi devices
  
  Try that and see if the LCD is still giving you the wrong things.
  
  DarrenM
  - trancedroid
    Aspirant
    Aug 26, 2015
    Hi. The thing is, the software downloaded the update several times but could not install it and gave an error. Now, every time I check for update, I never get any. The question is: Are there any updates for this device or not? What's going on?
m3ga
Aspirant
Apr 04, 2016
I also have the same problem.
Same firmware, tried to update from the web interface, device rebooted and then received the mesaage that the Update Failed.

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AirCard 785 Retail unlocked . Firmware update FAILED!