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Jacoba's avatar
Jacoba
Tutor
Jun 04, 2018
Solved

AIrcard 790 remote access

I have the follwoing set up at a remote house.

There are two Air Card 790 mobile hotspots, both in DC112A cradles running different networks. There is a computer (Mac) at the house that is connected to both, one via ethernet and one via wireless.

I can access the remote computer  and run Netgear Genie, I can see both DC112A cradle / routers and login in separtely, however when ever I try to access the Air Cards remotely via any method I only get the unit that is in the cradle connected via ethernet. In the network settings on the Mac the ethernet is the priority net work. I'm reluctanct to turn this inactive as I'm not sure that the "wireless" Aircard is connected to internet as not seeing any usage on my account. If there is a problem then I'll lose access to the remote computer. Can anyone advise alternate strategy.

 

 

  • Jacoba's avatar
    Jacoba
    Jul 19, 2018

    I've found the issue, its related to the cellular hotspot service that we use. Also found an alternative way of access remotely so all good at this time.

4 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi Jacoba, 

     

    Welcome to NETGEAR Community! 

     

    Can you ping the "wireless" Aircard? 

     

    Regards, 
    Blanca 
    Community Team

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired

      Hi Jacoba, 

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
       

      Regards, 
      Blanca 
      Community Team

       

      • Jacoba's avatar
        Jacoba
        Tutor

        I've found the issue, its related to the cellular hotspot service that we use. Also found an alternative way of access remotely so all good at this time.