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Forum Discussion

Miss's avatar
Miss
Aspirant
Apr 08, 2018

Aircard ac810s Keeps Rebooting

We can be using the Wi-Fi and the unit will reset / restart while using.
Does not matter if on dock station or not
In addition to this will just loose connection (without shutting down)
Telstra have replaced the sim card thinking it was a sim issue but this didn't change anything
Troubleshooting

5 Replies

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired
    Apr 13, 2018

    Hi Miss,

    How are you using the device? Do you leave the device plugged in and with the battery in?

    Please let me know. :]

     

     

    - Jason N

    • Miss's avatar
      Miss
      Aspirant
      Apr 14, 2018
      Yes mostly, but we take away on weekends where is not plugged in. Does the same.

      Generally though in the booster craddle
      • JasonN's avatar
        JasonN
        NETGEAR Employee Retired
        Apr 16, 2018

        Hi Miss,

        Is your device up-to-date with the most current firmware and have you done a factory reset on it?

        Please let me know. :]

         

         

        - Jason N