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Chromecast cannot connect to Nighthawk M1
New installation of Chromecast (generation 3) cannot connect to Nighthawk M1 (Firmware: NTG9X50C_12.06.03.00).
QUESTION: How do I disable Access Point/AP isolation in the Nighthawk M1?
My answers to questions posted to another user of Nighthawk M1 / Chromecast issue which was not resolved.
Was this working before?
Answer: New Chromecast installation
What is the error message when trying to connect?
Answer: Cannot connect to network.
According to Chromecast help:
1) Disable Access Point/AP isolation, also known as Client isolation or guest mode, on your router
* Your Wi-Fi network configuration prevents devices from communicating with Chromecast. In order to resolve this issue, you will need to disable AP (access point) isolation, also known as client isolation, on your router. Please refer to your router documentation to learn how to disable AP isolation.
2) Enable UPnP (Universal Plug and Play) also known as Multicast on your router
* UPnP (Universal Plug and Play), also known as multicast, allows for the discovery of UPnP enabled devices on the same Wi-Fi network.
* You will need to enable UPnP in your router settings. Please refer to your router manufacturer's documentation to learn how to enable UPnP on your router
Are we just having issue with Chromecast not online?
Answer: I cannot successfully connect Chromecast unit to my Nighthawk M1.
Are other wireless devices online?
Answer: yes
QUESTION: How do I disable Access Point/AP isolation in the Nighthawk M1?
My answers to questions posted to another user of Nighthawk M1 / Chromecast issue which was not resolved.
Was this working before?
Answer: New Chromecast installation
What is the error message when trying to connect?
Answer: Cannot connect to network.
According to Chromecast help:
1) Disable Access Point/AP isolation, also known as Client isolation or guest mode, on your router
* Your Wi-Fi network configuration prevents devices from communicating with Chromecast. In order to resolve this issue, you will need to disable AP (access point) isolation, also known as client isolation, on your router. Please refer to your router documentation to learn how to disable AP isolation.
2) Enable UPnP (Universal Plug and Play) also known as Multicast on your router
* UPnP (Universal Plug and Play), also known as multicast, allows for the discovery of UPnP enabled devices on the same Wi-Fi network.
* You will need to enable UPnP in your router settings. Please refer to your router manufacturer's documentation to learn how to enable UPnP on your router
Are we just having issue with Chromecast not online?
Answer: I cannot successfully connect Chromecast unit to my Nighthawk M1.
Are other wireless devices online?
Answer: yes
Problem solved. :smileyhappy: And it was so much simpler than I could have imagined. After trying "just about everything" I finally did what should have been the obvious FIRST thing to do: perform a factory reset of Chromecast.
Summary: the problem lies entirely with Google Chromecast.
After configuring Chromecast to a specific Wi-Fi network, the unit is "locked" to that network. Of course this is a feature that helps when restarting Chromecast. However, when changing networks, it is a problem.
Solution: FORGET NETWORK before trying to connect to a new network. Or perform a FACTORY RESET.
SOLUTION LINKS – GOOGLE CHROMECAST HELP:
• Change the Wi-Fi network of Chromecast
• How to factory reset your Chromecast
VIDEO EXPLANATION - YOUTUBE
• Google Chromecast 3rd Gen: How to Factory Reset
6 Replies
Hi YankeeDude
Welcome to NETGEAR Community!
To check router security settings:
Open web browser > enter http://m.home or http://192.168.1.1 > enter username and password > go to Security > Access control.
To disable / enable UPnP:Please check device User Manual
http://www.downloads.netgear.com/files/GDC/MR1100/MR1100_UM_EN.pdf
Turn UPnP Off or On From the NETGEAR Mobile App (page 52)
Turn UPnP Off or On From a Web Browser (page 53)
Regards,
Blanca
Community Team- Thanks for the Blanca.
I forgot to write that I've understood and changed UPnP accordingly.
My difficulty is "Disable Access Point/AP isolation", (client isolation or guest mode).Hi YankeeDude
You can check Access control feature of the router to see if there is any restriction. To do that, please do these steps:
Open web browser > enter http://m.home or http://192.168.1.1 > enter username and password > go to Security > Access control.
Regards,
Blanca
Community Team
