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Abhayadevs's avatar
Abhayadevs
Aspirant
Jan 31, 2018
Solved

D6000 connection problems

Hello,
I am using D6000 router and I am unable to connect to some selected https urls - https://infydrive.infosys.com
I tried upgrading to the latest firmware.l but it didn't help.
With another router from ISP on the same DSL line I am not seeing any issues.
Any pointers is appreciated.
  • JasonN's avatar
    JasonN
    Feb 07, 2018

    Hi Abhayadevs,

    If your set up is working for you then I wouldn't reset it. If you decide to update your firmware and have any issues. Please do a factory reset.

    Let me know what you decide to do :]

     

     

    - Jason N

9 Replies

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired

    Hi Abhayadevs,
    Sorry to hear about your connection issues. 
    Did you reset the router to factory settings after the firmware update?
    New firmware sometimes introduces changes that are not compatible with the old configuration.
    What firmware are you on?
    Please keep me updated. :]

     

    - Jason N

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired

    Hi Abhayadevs,

    I just wanted to check up on you and see if that fixed your issue. Please let me know :]

     

     

    - Jason N

    • Abhayadevs's avatar
      Abhayadevs
      Aspirant
      Hello,
      Thanks for responding.

      My firmware is V1.0.0.68_1.0.1

      And there is an update. The issue is only if I am using the DSL. When I used an ISP provided modem and used the WAN interfere I am able to connect to the URLs.

      Do you still think I need to reset the router?

      Thanks an regards,
      Abhayadev.
      • JasonN's avatar
        JasonN
        NETGEAR Employee Retired

        Hi Abhayadevs,

        If your set up is working for you then I wouldn't reset it. If you decide to update your firmware and have any issues. Please do a factory reset.

        Let me know what you decide to do :]

         

         

        - Jason N