DATA USAGE INFO UNAVAILABLE AT THIS TIME.

Question

Hi. &nbsp;I'm sorry if this question has been asked already. &nbsp;I need to watch my usage as I do not want to go past the Telstra allowance that I have paid for. &nbsp; &nbsp;For the past 2 1/2 days I have the above message re my data. &nbsp;I have checked and the latest update is already on the router. Can anyone help please? &nbsp;thank you. &nbsp;&nbsp;

Granny888 · Answer

Hi Hyppolyte. &nbsp; &nbsp;Thank you for responding. &nbsp; Unfortunately the photos are not showing on my pc or my phone. &nbsp; &nbsp;You are correct in your assumption about the !!! marks in my email. &nbsp;I am having problems getting into the Netgear community boards so my response is short. &nbsp;It keeps dropping out on me. &nbsp; &nbsp;Anyway this will hopefully get to you so you know your response was read and appreciated. &nbsp;Thanks Vee.

Retired_Member · Answer

Updating this thread please see:Data-usage-info-unavailable-at-this-time-Nighthawk-M2-MR2100/m-p/2261198#M22637&nbsp;&nbsp;Telstra are still denying the problem to people enquiring about it.&nbsp;&nbsp;

Retired_Member · Answer

Hi&nbsp;Granny888&nbsp;&nbsp;This message on devices and their webpage has been a regular feature from Telstra.&nbsp;After a prolonged outage in 2018, I have noticed it as an ongoing recurrence mostly for a few hours overnight for years.&nbsp;Telstra performed a "planned upgrade to our internal systems" around 25 March, which was severe enough to drop pre-paid accounts from the MyTelstra App and the Account Web Page. They are now back.&nbsp;Unfortunately my device is still showing the 'Data usage info unavailable at this time" for a continuous period despite reboots. I personally will wait a fortnight before I go down the rabbit-hole of asking for Telstra Support.&nbsp;Have you got a Telstra ID? If so you can sign in at&nbsp;https://www.telstra.com.au/&nbsp;top right hand corner, which also gives you the option to create a Telstra ID.&nbsp;With an ID, you can also use the MyTelstra app on a smartphone. The usage data is available for post-paid and pre-paid services.&nbsp;It is a workaround but it may shed a little light.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

Granny888 · Answer

Hi. Thankyou for your response. &nbsp; It was helpful. &nbsp; I would appreciate knowing what your response is from Telstra when you go there. &nbsp; Which I am sure you will! 🙂 &nbsp; &nbsp;I have had my visit to Telstra !!!

Retired_Member · Answer

Hi&nbsp;Granny888&nbsp;From the !!! am I to assume the outcome was less than satisfactory?Being 200km from the nearest Telstra Shop can be a blessing in disguise😎&nbsp;The fortnight was up so I used messaging in the app to ask for tech support. Telstra have added the ability to upload screenshots, which made it a lot easier to detail the issue.&nbsp;I was able to upload the issue and receive an incident number for an “escalation to the network team for investigation.” With a promise of contact when the network technician has done the investigation.&nbsp;In the mean time for my own troubleshooting I have tested the sim in another device - AC790S which had been working fine last time I took it for a spin. It too has the same data information unavailable message. Took photos and made screenshots just in case the “escalation” peters out.&nbsp;Telstra MR1100 Telstra AC790S &nbsp;If I have not heard from them in a week or so I will try again. Since Telstra removed CrowdSupport and as I am social-media averse, getting help can be an exercise…..&nbsp;

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DATA USAGE INFO UNAVAILABLE AT THIS TIME.

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