NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
DATA USAGE INFO UNAVAILABLE AT THIS TIME.
Hi. I'm sorry if this question has been asked already. I need to watch my usage as I do not want to go past the Telstra allowance that I have paid for. For the past 2 1/2 days I have the above m...
Aircard 790S
Nighthawk M1
Hi Hyppolyte. Thank you for responding. Unfortunately the photos are not showing on my pc or my phone. You are correct in your assumption about the !!! marks in my email. I am having problems getting into the Netgear community boards so my response is short. It keeps dropping out on me. Anyway this will hopefully get to you so you know your response was read and appreciated. Thanks Vee.
Hi Granny888
Looking back to this thread from 2018: Telstra-MR1100 Nighthawk Data Usage Problems
it appears the fix came from a collaboration between Telstra and Netgear.
This was when Telstra CrowdSupport was thriving and played a big part in getting the attention of people who could have an effect.
CrowdSupport was closed down this year and we are restricted to formulaic Telstra Help pages.
They did add the ability to upload images in app messaging recently and I did receive an Incident reference, but have not heard back.
So the images that are not working here will probably make their way up to Telstra soon:)
I do not want do do a factory reset at this point because the last time this happened, the message changed to "detecting service", which is even more annoying than "data usage information unavailable.". This is a Catch 22 because the first level assistance usually will not proceed without a factory reset. Hopefully the proof of it affecting two separate devices will be enough.
It would be good if Netgear would look into this as it is shaping up the same as the 2018 long-term glitches.
21 April: uploaded those images. No information about progress available.
23 April: incident of 10 April closed - marked unresolved - without informing me.
23 May: when I contacted them I found out the incident was closed. My request to reopen the incident, as the problem had not been fixed, was refused.
25 May: MR100 factory reset, no improvement.
31 May: incident allegedly reopened through complaints process.
Perhaps going 200kms to the Telstra Store to not get help would actually be more pleasant, or a least quicker:)
In my opinion, Telstra-MR1100-Nighthawk-Data-Usage-Problems/td-p/1834150 is a pointer to the crux of the matter.
Updating this thread please see:
Data-usage-info-unavailable-at-this-time-Nighthawk-M2-MR2100/m-p/2261198#M22637
Telstra are still denying the problem to people enquiring about it.