NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

PPolly's avatar
PPolly
Tutor
Aug 12, 2019

Data Usage Nighthawk M1 again

Have updated my router and it is now showing "detecting service" instead of data usage. I had installed version 12.06.02.00

I know this has been a problem in the past but the prior solution is now outdated as my device wont let me download the version suggested in that solution.  HELP

7 Replies

  • IrvSp's avatar
    IrvSp
    Master
    Aug 12, 2019

    You are in the wrong forum. This is a Netgear Nighthawk Wireless Router forum. Go back to Community, then select HOME, and chose which fits your problem. Can't even tell you which to use as the subject mentions M1 and the footer is completely different. None are Nighthawk wireless routers.

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Aug 13, 2019

    Hi PPolly

     

    Welcome to NETGEAR Community! 

     

    Can you please confirm first the model number of your NETGEAR device? Do you have a ADSL modem/router? 

     

    Regards, 
    Blanca 
    Community Team
     

    • PPolly's avatar
      PPolly
      Tutor
      Aug 14, 2019

      Hi Bianca, I have a DGND3700v1, wireless nighthawk ist model

      • PPolly's avatar
        PPolly
        Tutor
        Aug 22, 2019

        Sorry, confused my two netgear routers, the mobile nighthawk M1 is the one I am having trouble with even though I have updated with the latest Telstra firmware patch

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Sep 19, 2019

    Hi PPolly

     

    Kindly check APN settings if it is set for Telstra Internet. 

     

    Regards, 
    Blanca 
    Community Team