I tried to update firmware on my Dc112A. It says there is a new update available. When I select to update it gets to the stage where it is updating language file and fails. I have tried resetting modem and tried several times with no success. I also tried to look for the new firmware files but i can't find them in the download centre

I am very disappointed with Netgear's extremely poor handling of this matter.Do you know what is wrong or not?The fact that it will take over a month for your technicians to find a solution is not realistic and there is no real dialogue.You have developed and sold the Smart Cradle, but you forgot the support somewhere along the way. Why is there, for example, no page where we can download these FW manually?Visit the download center and enter "DC112A".Firmware / Software: not available for this model.Give us an answer now!

Blanca_O any update on this? This issue has been reported over 30 days ago and most of us are still yet to see some solution. Thats 30+ days were running without the latest security fixes. As a seasoned software developer, I can assure you it does not take anywhere nears that amount of time to plug a install bug or patch the firmware.Come on NetGear, Its about time you come to the party now.

You're kidding us now huh?After a month's wait we will find out the latest FW for DC112A. We have always known this - but since the language version does not work, we cannot update FW either. Now you must solve this - we have all bought both a Smart Cradle Router and AirCard for very expensive money - but the support is under all criticism. There is not even a page to download the software manually. Shame on you! Current UI language:1.0.0.18_2.1.38.3New user interface language:1.0.0.44_2.1.38.3Current version of firmware1.0.0.34New version of firmware1.0.0.44_1.0.60

Bianca, I think you've missed the actual point. Its not that we don't know the latest firmware revision for our devices, it is that the router itself is telling us there is an update and the update fails to load at the language table and cannot proceed. Netgear can do better than this.

Excuse me, Netgear...... But you actually sell a product called DC112A.Do you remember it? The product is still sold, and cost me $ 330.Also, I bought an AirCard 810S for $ 250.Total: $ 580. Relatively much money, and yet the support is completely useless.After much hassle, you have finally posted the firmware on your website to silence the criticism reasonably. But for most of us, the firmware does not solve all the problems.We also need the language package and the new version is called: 1.0.0.44_2.1.38.3.The only problem is that the current language package cannot be updated: 1.0.0.18_2.1.38.3. You get the answer that: "Could not update user interface language file". Either you solve this - or you remove the new language file from your servers.This is just embarrassing for Netgear, and hardly inspires any confidence.

DC112A firmware update fails | NETGEAR Communities

73 Replies

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hazza06
Tutor
Sep 09, 2020
so netgear are silent on the issue, and continue to provide crap service huh ?
- Shannon333
  Star
  Sep 16, 2020
  Yep
  
  I used to swear by netgear products ever since the early 2000's
  
  Have recommended them to many of my business customers, god know how many sales of Prosafe netgear products have been due to the business i've done. not to mention all of the home products to friends and family that have been made due to my recomendations.
  
  The way the are treating us home users with a less popular but still supported poducts is bull....
  Most mum and dad home users would have no idea that they are sitting on vulnrable devices.
  
  The fix should be easy - make sure this SKU is included in the Firmware build list for the product family root firmware but aparently in 11 months that is too hard, i'm just going to put it down to the company is being run by a bunch of cash hungry execs chasing the bottom line with little genuine care for their loyal customers - its pretty obvious when you look at how the support stucture is setup, also the firmware team looking at other threads is pretty incompetent or not being given enough resources to do their job properly as testing seems to be absent by the number of broken F/W's being released.
  
  I'm done with patiently waiting
  Goodbye Netgear.
  
  Hello HP/Aruba and Ubiquity
Shannon333
Star
Jul 19, 2020
So I started a multiple posts dating back to April regarding the fact that the 1.0.0.43 F/W update does not support the 1TLAUS SKU version of this device at all and it never got resolved even though there were a number of CVE's that applied to the previous F/W that i'm stuck with.

Now a Hotfix has been released 1.0.0.46 covering even more vulnrabilites.
and supprise it doesn't support the 1TLAUS SKU like every other firmware release back to 1.0.0.42.

can you guys please sort this out - the issue was resolved for other SKU's but not the Australian one.

There are a number of vulrabilities that I want to patch and this is not good enough.
I'm ready to go to the ACCC and open a case as this product is still being sold retail with a number of known vulnrabilities and until you fix this update to support the SKU it is a hazard to consumers.
I used to be a netgear fanboy but this is really appaling and put me off.
- hazza06
  Tutor
  Aug 14, 2020
  i have the same issue, 'This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product.'
  
  I have the AUS model as well, product not for for purpose anymore with this current situaion.
  
  Like other AUS users, i used to appreciate the Netgear product, generally reasonablly good features, especially the LPC, hoewver very poor support from Netgear, never again!!!! by Aus standards, this is fradualent product...
Shannon333
Star
Mar 14, 2020
This issue is not SOLVED yet.
The DC112A with the DC112A-1TLAUS SKU will still not accept this update and its been months.
SWE_Gardis
Star
Nov 18, 2019
Now I've had enough of Netgear's abusive support.
We will replace all equipment related to Netgear and change to another brand that cares about its customers.
wwglen
Aspirant
Nov 07, 2019
DC112A-2RDMES

Automatically updated the language file to:
V1.0.0.42_2.1.38.3

But will not automatically or manually update firmware:
V1.0.0.18_1.0.60

Thanks
yoyojpg
Tutor
Oct 10, 2019
Oyé Oyé!
Warning!! Here, the firmware is available.
I put you the link to download.

http://www.downloads.netgear.com/files/GDC/DC112A/DC112A_V1.0.0.44_1.0.60.zip

You will need to unzip it in a folder (on the desktop for example to have it at hand)

For installation, go to "Smart Cradle"> Management / then click on the tab "ADVANCED" / then "Administration" / then "Update Router".

Then select the file "DC112A-V1.0.0.44_1.0.60.chk" and OK

The router will restart. Internet will cut itself.

The key will restart.

If no change and the firmware number remains unchanged, try again.

The key may alert you (1). Do not panic, go to settings and reset. She will ask you again, click on it and leave it to connect.

Restart your PC to fix everything here and there!

It took a while but we got there.

Thank you all for your perseverance. It has to pay!

Good continuation.

Yohann
- cliffmstone
  Tutor
  Mar 31, 2020
  Hi. I have tried these steps and all I get is that the file is incorrect
  Thanks
LlamaLarry
Luminary
Oct 08, 2019
i just cannot understand why they don't release the firmware to the download center so we can at least rule out a problem with delivery via the webUI. We were alerted to the security fixes in the firmware quite some time ago in a Netgear email campaign, and now they they have decided to actually push out what they said they did it doesn't even install.

I used to think Netgear's reputation was bulletproof from using their managed and smart switches, but now I'm not so sure.
SWE_Gardis
Star
Oct 02, 2019
I am very disappointed with Netgear's extremely poor handling of this matter.
Do you know what is wrong or not?

The fact that it will take over a month for your technicians to find a solution is not realistic and there is no real dialogue.

You have developed and sold the Smart Cradle, but you forgot the support somewhere along the way.
Why is there, for example, no page where we can download these FW manually?

Visit the download center and enter "DC112A".
Firmware / Software: not available for this model.

Give us an answer now!
- SWE_Gardis
  Star
  Oct 05, 2019
  It is now six days since the Netgear Moderator latest post...
  We get no answers, so the question is whether Netgear wants the hardware in return?
  
  The timeline with all the misleading answers from Netgear can only mean one thing - that it's hardware failure.
  
  If there were only problems with the firmware, it would have been fixed a long time ago!
  - BINAU
    Star
    Oct 05, 2019
    It seems to be the new standard for NetGear support, wait time is +-10 days for some nonsensical, half baked, no value, re-iterated BS response that addresses nothing and solves nothing.
Gkespy
Tutor
Oct 01, 2019
I'm still having the issue. DC112A-NAS. Error loading language file. Can't update. Come on, Netgear!
SWE_Gardis
Star
Sep 19, 2019
I tried to update firmware on my Dc112A. It says there is a new update available. When I select to update it gets to the stage where it is updating language file and fails. I have tried resetting modem and tried several times with no success.

I also tried to look for the new firmware files but i can't find them in the download centre.
Why is the suport for this produkt so bad?!

Model: DC112A-100EUS
- Aziiizan
  Aspirant
  Sep 20, 2019
  I have the same problem can not update my firmware hope for a reply.

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DC112A firmware update fails