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Forum Discussion

netcommuner's avatar
netcommuner
Aspirant
Apr 23, 2018

Factory Reset not accepting 'Password'

hard reset modem, 3x.with paperclip i pinhole in back... but still wont accept the system pw provided on label on modem device

 

appreciate any tips asap tx

 

 

6 Replies

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired

    Hi netcommuner,

    Did you issue with the password get resolved?

    Please let us know. :]

     

     

    - Jason N

    • netcommuner's avatar
      netcommuner
      Aspirant

      yes thanks, finally after 3x tries it took the 'system pw' provided on the side of the modem

       


      JasonN wrote:

      Hi netcommuner,

      Did you issue with the password get resolved?

      Please let us know. :]

       

      yet tx, put in the 'system pw' on the side of the modem - after i disconnected modem from power, and coax for 3 hrs, and it processed it, tx for all the help

       

       

      - Jason N


       

      • matador86's avatar
        matador86
        Aspirant

        After full factory reset, my {verified correct} google password will not work.I verified several times I am entering it correctly.