Is my mobile hotspot trash now?

Question

I have a NETGEAR Zing™ Mobile Hotspot which my renter was using for the past year. A month ago, she said that the device couldn’t read the battery. She brought it to a Sprint store and they recommended that she purchase a new battery. She did, but it didn’t work. The device couldn’t read the new battery either, so she returned it.

I recently got the device back from her and noticed that the old battery is swollen. The lid won’t snap on when the battery is inserted. I held the battery in place and plugged it in to charge to see if it would turn on. It tried to start up but wouldn’t complete the process. Can this device be saved? Or should I just trash it?

JasonN · Answer

Hi ChelleyH,Thank you for joining the community with your question. Please do not insert the old swollen battery back in the device.&nbsp;Contact the NETGEAR Support for further assistance. :]&nbsp;&nbsp;- Jason N

JasonN · Answer

Hi ChelleyH,I just wanted to check in with you and see if your issue has been fixed.Please let me know :]&nbsp;&nbsp;- Jason N

Chelleyh · Answer

Hi! I’m not sure which category of support to choose. The device is over a year old.

JasonN · Answer

Hi Chelleyh,This will be under the AirCards category when you contact the NETGEAR support line.Please me know if you need any other information. :]&nbsp;&nbsp;- Jason N

JasonN · Answer

Hi Chelleyh,I wanted to check on you again and see if you have contacted the support line. :]&nbsp;&nbsp;- Jason N

Forum Discussion

Is my mobile hotspot trash now?

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