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Forum Discussion

Seandy's avatar
Seandy
Aspirant
Aug 12, 2018

Laptop doesn't see Nighthawk M1 intermittently.

Hi

My Dell laptop (Win10) sometimes sees my (Telstra)  M1 when I start up, sometimes doesn't; restart  M1 and laptop sometimes helps. Sometimes it sees the M1, I open Chrome OK and see a web page then it stops seeing the M1 within minutes. Sometimes it sees the M1 OK and stays connected for hours. Currently seeing a dozen or so networks but not mine.

Always works OK if I tether.

Any suggestions would be welcome.

Thanks

 

Troubleshooting

2 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Sep 10, 2018

    Hello Seandy, 

     

    Are you on the latest firmware? Is this wired or wirelessly? Are you able to connect to your M1 with your laptop wired to it? 

     

     

    ~Christian 

    • JSchnee21's avatar
      JSchnee21
      Virtuoso
      Sep 11, 2018

      Sounds like an intermittant Wifi RF interference issue.  Do you ever have issues where you try to log into the SSID and you know you'ved used the correct wifi password, but you get a generic error like password incorrect?

       

      Are you using 2.4GHz or 5.8Ghz?  If possible (assuming your laptop supports), disable 2.4Ghz, use only 5.8Ghz, 40Mhz, Long Range, with channel auto.  If its not possible to turn off 2.4Ghz all together, then at least set the SSID's to be different networks.  if you must use 2.4Ghz, use 20Mhz, Long, and choose a channel (1, 6, or 11) with the least interference.

       

      Also check to make sure your laptop isn't putting the wifi to sleep to save power.

       

      Certainly use USB or Ethernet tethering if possible -- but Wifi should work fine (mine does).