NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ivanmorato's avatar
ivanmorato
Aspirant
Jun 11, 2021

LB1120 - Mobile Broadband Disconnected

LB1120 Mobile Broadband Disconnected

 

My modem presented with Mobile Broadband Disconnected after a short time (1+ days). The ONLY way to un-do it is to do a Factory Reset.


I haven't done any updates, does the modem update automatically?

 

I have some LB1120 modems, and some are having this problem. Does anyone know what's going on?

5 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jun 14, 2021

    Hi ivanmorato

     

    Welcome to NETGEAR Community!

     

    Please provide the firmware version of the device. 

     

    You mentioned that you have multiple LB1120 modems and some are having the same issue. Is it on the same ISP? 

    Who is your Internet Service provider? 

    Were you able to call your Internet provider to check if you have the correct APN information and right data plan? 

     

    Regards,
    Blanca
    Community Team
     

    • ivanmorato's avatar
      ivanmorato
      Aspirant
      Jun 16, 2021

      firmware version: M18Q2_v12.09.163431

      I already did a test with T-Mobile Apn, ATT apn, and Telefonica.
      The error is the same as Mobile Broadband Disconnected.
      The modem only works with a factory reset.
      Why does it happen?

      LB1120 -Firmware

    • ivanmorato's avatar
      ivanmorato
      Aspirant
      Jun 17, 2021

      Firmware Version: M18Q2_v12.09.163431
      App Version: NTG9X07C_12.09.05.30
      Hardware Version: 08

       

      I have already tested it with apns(T-Mobile, Telefonica, ATT) and I have the same problem.

      The modem only works again when reset.

       

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jun 17, 2021

    Hi ivanmorato

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

     

    Regards,
    Blanca
    Community Team