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MitchBVI's avatar
MitchBVI
Aspirant
May 09, 2018

LED Lights out GS105

ProSafe GS105

 

All the LED lifghts excep the one showing power are out. None of the devices connected to the switch are working. Interestingly when one device stopped working I switched the ethernet cable to see if that was the problem. When I plugged the new cable in the LED lights did not come back on all the other lights were on but nothing worked. As I unpligged each device the lights went out and did not come back on. Tried restarting the switch, did not help. I installed it in May 2016 and it has worked OK since then. Cannot find a place on NetGear to deal with this under warranty everywhere seems to want one to sign up for and pay for technical support but I think My Unit has died. Would apprecite any input.

Troubleshooting

3 Replies

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired
    May 15, 2018

    Hi MitchBVI,

    Thank you for posting in the community. I wanted to check have you tried using a different power supply on the device?

    Please let me know. :]

     

     

    - Jason N

    • MitchBVI's avatar
      MitchBVI
      Aspirant
      May 16, 2018

      D you mean a diferent plug not sure if Ihave another NG block

      • JasonN's avatar
        JasonN
        NETGEAR Employee Retired
        May 21, 2018

        Hi MitchBVI,

        Thank you for your response. Yes, I meant a different plug as in another power cable. This can tell us if its the cable or the actual device.

        Please let me know. :]

         

         

        - Jason N