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Forum Discussion
UK-based
Jan 13, 2018Luminary
M1 (MR1100) needs battery to update firmware
My suspicions expressed at the end of this post seem to be confirmed - apparently you currently need a battery installed in the M1 in order to update its firmware. If this is correct, it's a big prob...
MicW
Jan 14, 2018Luminary
Ignore the above, I just missed it ><
DangerMouseUK
Mar 28, 2018Aspirant
Guys are we still on : NTG9X50C_10.22.03.00 or is there a newer version ?
Mine keeps randomly rebooting on this firmware thanks.
- MicWMar 28, 2018Luminary
DangerMouseUKI just installed version NTG9X50C_10.25.01.00 last week here in Australia. It may be different in other countries.
- winger13Mar 28, 2018GuideWhy would a change log NOT be provided???
- BeAuMaNMar 30, 2018Tutor
No clue... I called up AT&T with the issues I was having. They didn't even have the replacement batteries for the MR1100s in stock, as running the device full time with the battery installed will eventually leave the battery in a condition of permanently discharged (As in, it cannot be recharged). Happened to me on two devices in a row, so I called them up to ask for batteries... I was able to talk some shop with the AT&T CSR, and they have nothing setup to support these devices really. No firmware, no batteries... no particular special training (Why would they? AT&T has enough devices to support as-is, on top of network issues). I did mention a lot of the issues that this has and he said he'd be taking it up to his boss to let him know what we're running into, but I wouldn't expect firmware notes anytime soon. AT&T isn't a company known for its transparency... that and the problem of this being treated like yet another cell phone when this is really a networking device. Automatic OTA firmware updates and lack of changelog is not acceptable for this kind of device just because it happens to be a cellular device.
Quite frankly this arrangement that Netgear has setup with the Cellular Service Providers is a bit baffling. Pretty sure it's not AT&T engineers who are generating these firmware. Maybe they have input on it, but they're not doing all the work on these firmware patches. I'm not sure if Netgear did this arrangement to reduce the core price that the Cellular Service Provider has to pay by not having to deal with any returns related to it, but either way, this arrangement is pretty bad, and I think it reflects poorly on Netgear, even if it is the Cellular Service Provider who made an agreement and didn't follow up on the support requirements. I also let Netgear know that AT&T doesn't have any MR1100 batteries in stock too, so hopefully that'll have been rectified by now, or will be rectified soon.
- UK-basedMar 29, 2018Luminary
DangerMouseUK: I'm in the UK with carrier EE and my M1 is still on NTG9X50C_10.22.03.00. I'm running it without battery on an upgraded QC 3.0 mains charger and a heat sink on top with the battery compartment cover removed to keep the temperature down. Current temperature is 35 degrees and it's been connected for 12 days without reboot. It's connected to a Gb Ethernet switch, which has 2 access points attached. What's your setup?
- JasonNApr 03, 2018NETGEAR Employee Retired
Hi everyone,
My internal team are working on a new firmware at the moment. It will be release to everyone when they are finish.
Please be patient.
As for buying a new battery for the M1, we do not sell the battery separately. I'm sorry for the inconvenience. There are users on here that posted in the community with an alternate option. :]
- Jason N
- BeAuMaNApr 05, 2018Tutor
Thanks for the update, though I still stand by my opnion that the Service Providers are ill suited at the job they've been assigned in this relationship.
So, a bit of a clarification: The issue wasn't that AT&T didn't have the replacement batteries in stock, but that they didn't have them in their system at all. I contacted AT&T about a replacement, and the very helpful CSR said they would pass information along. I then also contacted Netgear about this issue to hope that having two people on each side tryign to resolve this would work. This was 3/7/2018.
As I was writing this reply, I though I should check again with AT&T, and I'm happy to report that AT&T does have the battery in stock now. They're going to ship me a new battery under warranty coverage, and it will take 8-10 business days to arrive. While this doesn't solve the other numerous issues with the device, at the very least AT&T can supply new batteries for it to customers.
- winger13Apr 05, 2018Guide
JasonNwrote:Hi everyone,
My internal team are working on a new firmware at the moment. It will be release to everyone when they are finish.
Please be patient.
As for buying a new battery for the M1, we do not sell the battery separately. I'm sorry for the inconvenience. There are users on here that posted in the community with an alternate option. :]
- Jason N
I could not find it, what alternate option are you referring to?
- JasonNApr 05, 2018NETGEAR Employee Retired
Hi BeAuMaN,
Great! I'm glad that you were able to get a replacement from AT&T! :]
- Jason N