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AndrzejTaczala's avatar
AndrzejTaczala
Aspirant
Jun 19, 2020

MR1100 – Nighthawk M1 Mobile Router

I have two issues with my 

MR1100 – Nighthawk M1 Mobile Router

 

1. the crescent light signaling the strength of wifi is not working

2. cannot log in to the application after its reinstallation the 'admin' password shown on the unit lable does not work , neither that which is mentioned on the website after pressing 'forgot password' link

please advise solutions

thanks

4 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jun 29, 2020

    Hi AndrzejTaczala

     

    May we please know the device SKU (MR1100-xxxx)? 

     

    Kindly do a factory reset using the Reset button. Press and hold the Reset button for five seconds. The mobile router returns to factory settings.

     

    Regards,
    Blanca
    Community Team

    • AndrzejTaczala's avatar
      AndrzejTaczala
      Aspirant
      Jul 04, 2020

      Hello Blanca,

      Thank you for reply and sorry for may respond being late. I reset the unit but it didn't help for both issues. Simply because after resetting, the unit does not go to its factory setting in terms of 'admin' login, instead it goes to my last setting i.e. it required the password that I set, not the one printed on the unit sticker. So, virtually I could not communicate with my unit neither by using app nor by web site. The option for "you forgot your password?" is useless now because Netgear people do not now serve us at all. The 'Help' number for Dubai where I stay is usless too. Auto message says the number is wrong.

      After so many attempts with various possible options for my password I finally succeeded and got the right one. 

      So now I have a full communication with my unit, but unfortuntely I could not find any way to fix the issue of the light to show the strenght of wifi (the right crescent light). 

      As a result of these Netgear issues I have decided to opt for new router with permanent fibre optic connection.

      So my Negear unit became useless and faulty though still with 1 year warrnty from Amazon.ae. where I bought it. 

      Best regards,

       

      Andrzej