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Al00000's avatar
Al00000
Tutor
Jun 14, 2020

MR1100-100 Nighthawk Rebooting Fiasco

I'm in the UK and I bought my MR1100 from Amazon in October 2019.

 

Since then, I've suffered from the well-reported rebooting issue; which seems to be power/firmware related.

 

I've sufferered from it rebooting every minute, to working for weeks without issue. Currently, with the latest firmware, battery removed, and wireless switched off, it lasts for a few hours.

 

I've tried all combinations of wireless on or off, battery in or out. Not that I should need to do this.

 

I've tried to raise a support ticket with Netgear; but they tell me my warranty has expired. Clearly, this is not true, as I'm in the UK and my consumer rights priovides for more than this.

 

Please, Netgear. Provide a resolution to this known issue and let me raise my support ticket.

 

My Router is MR1100-100

HW 1.0

SKU MR1100-100EUS

6 Replies

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Jun 14, 2020

    Please provide the FW and PRI version on your device. And let me know the carrier you are using. 

     

    We will follow up to find the root cause of the resets and resolve it asap.

     

    Sorry for the inconvience.

     

    Thanks

    • Al00000's avatar
      Al00000
      Tutor
      Jun 15, 2020

      Hello,

       

      My Firmware is NTG9X50C_12.06.12.00

       

      I'm on the 3 UK Network

       

      I do not know how to find PRI

       

      Thanks

    • Al00000's avatar
      Al00000
      Tutor
      Jun 19, 2020
      JohnPeng wrote:

      Please provide the FW and PRI version on your device. And let me know the carrier you are using. 

       

      We will follow up to find the root cause of the resets and resolve it asap.

       

      Hi John,

       

      Are you able to help with this? I've provided the information that I have.

       

      Thanks,

      Al

      • Al00000's avatar
        Al00000
        Tutor
        Jun 24, 2020
        Al00000 wrote:
        JohnPeng wrote:

        Please provide the FW and PRI version on your device. And let me know the carrier you are using. 

         

        We will follow up to find the root cause of the resets and resolve it asap.

         

        Hi John,

         

        Are you able to help with this? I've provided the information that I have.

         

        Thanks,

        Al

        I guess not

    • FilB's avatar
      FilB
      Aspirant
      Sep 08, 2020
      I'm also in the UK and using a SIM from Vodaphone which has worked for two years so far.
      Yesterday my nighthawk just started disconnecting itself every 30+ seconds making it unusable not only for my network but also for my alarm system which connects through it.
      I'm unable to try any of the "fixes" I've seen so far as the router doesn't stay connected long enough to get in and amend a setting.
      Even trying to get a replacement SIM requires a flight back to the UK , surely theres an easier way to fix this?